Collections Specialist, Accounts Receivable

Description

Position at Global Music Rights, LLC

Accounts Receivable | Collections Specialist

Global Music Rights is a music rights management company focused on licensing, surveying, and distributing public performance royalties to songwriters, composers and publishers. GMR represent today’s greatest and most popular music creators in the public performance licensing of their catalogs. GMR is at the forefront of music rights management leading the field in client services, technology, and rights advocacy.

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The AR Collections Specialist is responsible for collecting outstanding accounts receivable balances from the existing client base and all other aspects of collections, providing customer service through resolution of customer billing issues, and reducing accounts receivable delinquency.

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Responsibilities:

• Work to maintain assigned accounts with collections team members in a collaborative environment.
• Client outreach via phone and email daily with the ability to maintain an organized and scheduled book of assigned accounts.
• Process and apply payments, perform reconciliations of customer accounts and complete necessary research.
• Understand the different client account types using client contracts and gaining familiarity to successfully understand our invoicing practices.
• Prepare reporting for monthly meetings with internal teams when assigned.
• Communicate clearly and effectively then follow up in a timely manner with internal GMR teams regarding account adjustments, terminations, and disputes in accordance with internal procedures.
• Work with leadership on accounts needing escalation beyond the AR team’s efforts.
• Perform other assigned tasks and duties necessary to support the AR department as a whole.

Requirements:

• Bachelor’s degree required in Accounting and/or related Business focus preferred
• High-Volume collections experience required, Accounts Receivable experience a plus
• 1 - 2+ Years of Customer service experience required
• Salesforce and NetSuite experience preferred; not required
• Microsoft Office Suite proficiency, particularly Excel and Word
• Excellent oral and written communication skills
• Excellent reading comprehension skills
• Excellent phone demeanor and customer focused approach
• Strong attention to detail with excellent organization and time management skills
• Proactive self-starter and detail-oriented team player

The compensation range for this role is: $33.65 - $38.46 hourly depending upon experience.

Our offices are located in Westwood Village, Los Angeles, CA. Employees work in the office Monday through Thursday and from home on Fridays. We offer a very competitive benefits package, annual bonus, and a creative and dynamic working environment.

We are a fully vaccinated workforce. Successful candidates will be required to show proof of being vaccinated against COVID-19. You are up to date when you have received a two-dose series and a booster, or a single dose series and a booster. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. We are an Equal Opportunity Employer