Finance, BizOps, & Strategy

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy .

About the Role:

The Finance, Business Operations & Strategy (FBOS) team is Gusto’s strategic engine: we partner with teams across the company to drive strategic decision‑making, financial planning and business operations. For this role, you’ll be the dedicated Strategy & Finance Partner for our Growth team. Our Growth team is building an integrated platform for the entire customer lifecycle. From generating new leads, acquiring and onboarding new customers, to driving expansion as customers’ needs grow. You’ll help define the strategic and financial frameworks that enable us to accelerate growth while maintaining healthy unit economics. This is a high-impact, high-responsibility role with a path to becoming a Product Manager.

About the Team:

FBOS’s mission is to define and defend the business model while accelerating Gusto’s growth. We roll up our sleeves as partners and collaborate closely with operators to drive meaningful impact. On the Growth team, you’ll work cross‑functionally with Product, Marketing, Sales, Engineering and Data Science to ensure that our growth initiatives are financially sound, strategically aligned, and appropriately prioritized.

Here’s what you’ll do day-to-day:

• Be a strategic partner to Growth. Collaborate with the Growth team to assess the financial and strategic impact of customer acquisition, retention and engagement initiatives. Translate funnel metrics and campaign results into insights that drive decision‑making.
• Build and maintain growth models. Develop revenue and cost models that inform planning, forecasting and ROI analysis for all stages of the customer journey, including marketing incentives and promotions.
• Drive planning & forecasting. Lead budgeting, forecasting and quarterly planning cycles for the Growth team, ensuring accurate projections of revenue, spend and headcount.
• Set and track OKRs/KPIs. Establish and monitor objectives and key results (OKRs) and key performance indicators (KPIs) for Growth, partnering with functional leaders to align targets with business goals.
• AI Application. Use AI tools (ChatGPT, Gemini, Pigment AI) to draft analyses and automate reports. Apply validation before publishing AI outputs. Document and share AI use cases and workflows. Operate using Gusto's AI mindsets: Driver, Boundaryless Thinking, AI as Amplifier, Experimentation, Full-Stack Builder.
• Perform business analytics. Conduct deep financial analyses, modeling and scenario planning to evaluate new growth experiments, pricing strategies and potential third‑party partnerships. Provide negotiation guidance when crafting contracts and deals.
• Identify new product and market expansion. Assess pricing and packaging strategies for new products, build business cases that balance upside opportunities and risks, and collaborate with product and sales teams on monetization strategies.
• Monitor and report on growth metrics. Track funnel conversion rates, customer acquisition cost (CAC), lifetime value (LTV), churn and other SaaS revenue metrics. Generate insights and recommendations to improve performance and optimize spend.
• Communicate with stakeholders. Present analyses, financial insights and strategic recommendations to Growth leadership and executive teams, ensuring alignment and enabling informed decisions.
• Roll up your sleeves. Partner with operators to execute growth initiatives, refine processes and track outcomes

Here’s what we're looking for:

• Experience. 10+ years of relevant experience in management consulting, investment banking, private equity, corporate finance or FP&A, ideally supporting growth or go‑to‑market teams in a SaaS or tech environment. Bonus if the individual is looking for an opportunity to take experience and chart a path to working in Product
• Education. Post Graduate MBA or Bachelor's degree in a quantitative field (e.g., Finance, Business, Engineering, Mathematics, etc.).
• AI Competency. Understanding of LLMs, agents, and workflows. Proficiency in at least one automation tool. Commitment to continuous AI learning. Defines team AI strategy and governance
• Technical skills. Mastery of Google Sheets with the ability to build complex models and perform quantitative analyses. Familiarity with SQL and business‑intelligence tools such as Tableau for analyzing large datasets.
• Strategic acumen. Strong critical thinking and business judgment, with the ability to translate data into actionable insights and influence senior stakeholders.
• Growth finance exposure. Experience analyzing customer acquisition costs, pricing strategy or other growth‑related financial metrics is a plus.
• Personal qualities. Progressing business leader. Proactive, solutions‑oriented mindset; high degree of accuracy; excellent time‑management skills; ability to manage multiple projects and stakeholders in a fast‑paced, results‑driven environment. Comfortable working cross‑functionally and operating in ambiguous contexts.

Our cash compensation amount for this role is between $162,130 - $199,960/year in Denver, between $190,215 - $234,599/year for New York/San Francisco, and between $166,400 - $221,867/year for Canada. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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