Managing Director, North America
- Strategic Growth & Sales Leadership. Develop and execute growth strategies for Canada and the U.S., customized to each market’s regulatory, demographic, and competitive landscape. Drive strong sales and customer acquisition goals across all channels. Identify and grow new business opportunities, partnerships, and remittance corridors across North America. Develop team and growth strategies to increase market share in underdeveloped corridors (long tail). Lead pricing, product positioning, and promotional strategies to enhance competitiveness and profitability.
- Channel Ownership & Optimization. Oversee and expand digital channels (mobile apps, web platforms) to ensure a smooth, secure, and. localized customer experience. Manage and grow the brick-and-mortar network, including company-operated retail stores and independent agents in both countries. Develop and maintain strategic partnerships with banks, fintechs, telecoms, and retail chains to boost reach and service offerings Set channel-specific KPIs and performance metrics to promote accountability and ongoing improvement.
- Operational Excellence & Compliance. Collaborate with Compliance Officers to ensure full adherence to Canadian and U.S. financial regulations, including AML/CTF, FINTRAC, OFAC, and data privacy laws. Oversee budgeting, forecasting, and financial reporting to sustain profitability and control costs.
- Leadership & Culture. Build, lead, and motivate high-performing cross-functional teams across Canada and the US. Encourage a culture of innovation, automation, accountability, care, and customer focus.
- 10+ years of leadership experience in financial services, with a strong background in remittances, payments, or fintech.
- Proven track record of driving growth and managing multi-channel operations across multiple markets.
- Deep understanding of digital financial services, agent networks, retail operations, and partnership development.
- Strong knowledge of Canadian and U.S. regulatory frameworks and compliance standards.
- Exceptional leadership, communication, and stakeholder management skills.
- Fluency in English and Spanish is required.
- Bachelor’s degree in Business, Finance, Economics, or related field (MBA preferred).
- Experience scaling digital platforms and forming high-impact partnerships in North America.
- Strong commercial acumen and data-driven decision-making.
- Entrepreneurial mindset with a hands-on, result-oriented approach.
- Ability to navigate complex regulatory and operational environments across borders.
- Competitive compensation plan
- Paid time off and leave
- Health, dental, vision and life insurance
- 401(k) retirement plan with company match
- Employee Stock Purchase Plan
- Global Language Program offering language learning opportunities
- Wellness initiatives supporting physical, mental, and financial well-being
- Learning, development, and tuition assistance programs
- Global career opportunities in an inclusive, mission-driven culture
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