Call Center Associate
- Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.
- Escalate complex issues to the appropriate teams for swift resolution.
- Inform clients about special relief programs and assist them through the application process.
- Maintain detailed records of client interactions to ensure consistent, high-quality service.
- Assist bilingual clients in English and Spanish to fully utilize Promise's services.
- Strong communication skills, dependability, and a positive attitude.
- Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
- Availability to work on-site full-time in our Fairfield, CA office.
- Preferred: At least 1 year of experience in a call center or client service role.
- Preferred: Bilingual in English and Spanish to effectively support a diverse client base.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- Generous PTO and sick leave
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed.
- Lunch, snacks, and coffee provided
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