Director of Client Services #0405FM

A growing regional company is looking for a Director of Client Services to lead client relationships, account performance, onboarding, and long-term retention. This role is responsible for ensuring clients receive responsive communication, consistent service delivery, and a strong overall experience after the initial sale.

The right candidate will be a relationship-focused leader who can manage client-facing teams, work closely with operations, identify account growth opportunities, and ensure that client expectations are clearly understood and consistently met.

Key Responsibilities

• Lead the client services function and ensure a high standard of account support
• Manage and develop client service managers, account managers, or support team members
• Serve as a senior point of contact for key client relationships and escalations
• Oversee client onboarding, account transitions, renewals, and service reviews
• Partner with operations to ensure service delivery aligns with client expectations
• Identify opportunities to expand existing accounts through additional services or improved solutions
• Monitor client satisfaction, retention, issue resolution, and account performance
• Establish processes for communication, reporting, follow-up, and client documentation
• Support proposal renewals, pricing updates, and contract discussions as needed
• Provide leadership with regular updates on client health, risks, and growth opportunities

Requirements

Essential

• 7 or more years of experience in client services, account management, customer success, or operations support
• 3 or more years of experience leading client-facing teams
• Experience supporting B2B clients in a service-based environment
• Strong communication, relationship management, conflict resolution, and leadership skills
• Ability to manage escalations and maintain professionalism with senior-level client contacts
• Comfortable using CRM tools, account plans, service reports, and client performance data
• Strong ability to partner with sales, operations, finance, and executive leadership
• Proven track record of improving client retention and satisfaction

Preferred

• Experience managing key accounts or strategic client relationships
• Background in commercial services, staffing, logistics, facilities, or professional services
• Experience with renewals, account expansion, or contract management
• Bachelor’s degree in business, communications, or a related field

Benefits

$125,000 to $165,000 base annually, plus bonus potential

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.