On-Call Room Attendant / Camarista por Llamada - Luxury Hotel | Alila Napa Valley
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Alila Napa Valley is a luxury boutique resort nestled in the heart of California wine country and proudly recognized as a Forbes Four-Star property. We are seeking a detail-oriented Room Attendant to join our exceptional Housekeeping team. This position plays a key role in ensuring each guest enjoys a clean, comfortable, and luxurious stay. The hourly range for this position is $21.00 - $27.30 Responsibilities:
• Clean and maintain guest rooms, including making beds, dusting, vacuuming, and sanitizing bathrooms
• Replenish amenities and linens according to Forbes luxury standards
• Perform evening turndown service, including refreshing towels, tidying the room, and preparing the bed for the night
• Anticipate and respond to guest needs with professionalism, warmth, and discretion
• Greet guests in a courteous manner if present in the room and accommodate reasonable requests
• Communicate room status and maintenance needs to the appropriate departments
• Uphold all cleanliness and safety standards, following property procedures and guidelines
Descripción General:
En Hyatt, creemos que nuestros huéspedes nos eligen por nuestros colaboradores atentos y dedicados, quienes se enfocan en brindar un servicio eficiente y experiencias significativas. Alila Napa Valley es un resort boutique de lujo ubicado en el corazón de la región vinícola de California y orgullosamente reconocido como una propiedad Forbes Cuatro Estrellas. Estamos en búsqueda de un(a) Camarista detallista para unirse a nuestro excepcional equipo de Housekeeping. Esta posición desempeña un papel clave en garantizar que cada huésped disfrute de una estadía limpia, cómoda y lujosa. Responsabilidades:
• Limpiar y mantener las habitaciones de los huéspedes, incluyendo tender camas, quitar el polvo, aspirar y sanitizar baños
• Reponer amenidades y ropa de cama de acuerdo con los estándares de lujo Forbes
• Realizar el servicio nocturno (turndown), incluyendo refrescar toallas, ordenar la habitación y preparar la cama para la noche
• Anticipar y responder a las necesidades de los huéspedes con profesionalismo, calidez y discreción
• Saludar cortésmente a los huéspedes si se encuentran presentes en la habitación y atender solicitudes razonables
• Comunicar el estatus de las habitaciones y las necesidades de mantenimiento a los departamentos correspondientes
• Mantener todos los estándares de limpieza y seguridad, siguiendo los procedimientos y lineamientos de la propiedad View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. Qualifications
Qualifications:
•Previous housekeeping experience in a luxury or Forbes-rated hotel preferred
•Strong attention to detail and commitment to maintaining high presentation standards
•Excellent time management, organization, and communication skills
•Ability to work independently and collaboratively in a fast-paced environment
•Professional demeanor and guest-focused mindset
•Availability to work a flexible schedule, including evenings, weekends, and holidays Physical Requirements:
•Ability to stand and walk for extended periods (up to 8 hours per shift)
•Frequent bending, kneeling, reaching, and lifting up to 50 pounds
•Comfortable using cleaning equipment and handling cleaning products safely Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Calificaciones:
• Experiencia previa en housekeeping en un hotel de lujo o con clasificación Forbes, preferida
• Gran atención al detalle y compromiso con mantener altos estándares de presentación
• Excelentes habilidades de gestión del tiempo, organización y comunicación
• Capacidad para trabajar de manera independiente y en equipo en un entorno dinámico
• Actitud profesional y enfoque en el servicio al huésped
• Disponibilidad para trabajar con un horario flexible, incluyendo noches, fines de semana y días festivos Requisitos Físicos:
• Capacidad para estar de pie y caminar durante períodos prolongados (hasta 8 horas por turno)
• Frecuente flexión, arrodillarse, alcanzar y levantar hasta 50 libras (22 kg)
• Comodidad en el uso de equipos de limpieza y manipulación segura de productos de limpieza Sé parte de un equipo comprometido a brindar un servicio personalizado y elevado en uno de los destinos más serenos y sofisticados de Napa Valley. Los colaboradores de Hyatt trabajan en un entorno que exige un desempeño excepcional, pero que también ofrece grandes recompensas. Ya sea a través de oportunidades de carrera, enriquecimiento profesional o un ambiente de apoyo, si estás listo(a) para este desafío, nosotros estamos listos para ti.
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