ADAS Field Support Associate (Bay Area)

About Kinetic

Kinetic Automation is pioneering the development of a network of automated repair centers tailored for modern vehicles. Our mission is to establish Kinetic as the premier infrastructure-as-a-service provider by servicing vehicles through our robotic repair centers, fueled by our cutting-edge software and AI technology. We specialize in delivering precise calibration service to ensure the utmost performance and safety of vehicle Advanced Driver Assistance Systems (ADAS). Our unwavering dedication to innovation and client satisfaction has solidified Kinetic Automation as the trusted partner for automotive manufacturers, collision centers, dealerships, and service centers.

About the role

The ADAS Field Support Associate will provide onsite support at assigned customer locations, ensuring smooth operations and exceptional customer service. This role includes performing pre- and post-scan processes, identifying ADAS systems, and coordinating daily with Kinetic's hub locations. The ADAS Field Support Specialist will represent Kinetic's technical excellence, combining expertise with outstanding customer interaction.

What you'll do

• Daily Onsite Support : Deliver onsite assistance at customer locations to meet operational needs.
• Pre- and Post-Scan Procedures : Conduct pre- and post-scans for vehicles, ensuring timely processing and data accuracy.
• System Updates : Upload pre-scan and vehicle tags into Kinetic's operations platform.
• Vehicle Porting : Coordinate vehicle transportation to Kinetic hub locations as needed, ensuring seamless logistics.
• Production Planning : Maintain production schedules and operational updates in Kinetic’s systems.
• Customer Collaboration : Work closely with customers to identify and resolve challenges, ensuring successful use of Kinetic's ADAS solutions.

Qualifications

• Experience : Background in automotive repair, ADAS calibration, or field support roles.
• Technical Expertise : Knowledge of ADAS systems, diagnostic tools, and pre- and post-scan procedures.
• Operational Efficiency : Strong organizational skills for managing daily operations, vehicle tagging, and logistics.
• Technology Skills : Proficiency with operational software and the ability to adapt quickly to Kinetic’s systems.
• Interpersonal Skills : Excellent communication skills for effective collaboration with customers and teams.
• Education : High school diploma or equivalent required; advanced technical training or ADAS certifications preferred.
• Local Travel : Willingness and ability to travel locally to customer sites daily and occasionally to hub locations.

Benefits

• Competitive hourly wage
• Comprehensive health, dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid vacation and holidays
• PTO