Technical Customer Success US

Job description

🌍 We’re taking on the crusty global cyber market, the "no-BS" security platform for devs.

In the past, only large enterprises needed to worry about security. Today, cybersecurity has become the top concern of 75% of all CEOs, from startups to enterprises.

This means more work for developers, who need to become security experts and ensure their platforms are secure. But it’s hard. The market is riddled with overcomplicated, expensive tools that aren’t fit for developers. So, we founded Aikido.

We are the no-bullsh*t security platform that developers actually like to use. One central platform that shows devs what matters and how to fix it, so they can get back to building.

Why work with us? Founded in 2022 by third-time serial founders, with $25M funding in the bank, we're dead set on getting security done for devs. This is a chance to join an all-star team early, take ownership, and push boundaries.

As a Technical Customer Success you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.

• Drive product adoption and maximize customer value.

• Escalate complex issues.

• Debug and resolve workflow issues.

• Drive onboarding and deployment for new clients.

• Deliver training sessions to customer teams.

• Share customer insights with the product team.

Job requirements

• Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.

• Tech-savvy, with the ability to debug and investigate technical workflows.

• Strong communication and proactive, with a "get stuff done".

• Comfortable working independently and managing multiple priorities.

• Fluent in English and Spanish.

What you can expect

• High-impact position in a fast-growing company

• Fast growth of responsibility

• A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)

• Flexibility in working hours

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.

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