Head of Developer Communities - DevRel

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The PayPal Developer Relations (DevRel) team is transforming! PayPal for Developers is not business as usual. We reflect the world developers live and work in, know what they're into, at any role or level of expertise. We're the source of trust for developers that look for best practices, documentation and training, as well as the main point of contact for internal engineering teams who needs to understand the feedback and experiences of the developer community. As the Head of Developer Communities, you will create, transform and scale PayPal's developer communities worldwide, providing a platform of shared services to other parts of PayPal. These communities are global, online and offline, and unify the ecosystem of PayPal customers, merchants, partners, and employees in varying technical and non-technical areas of practice. Your team will be responsible for: Identifying global developer communities where PayPal's products best shine and engaging developers to try PayPal's products and services Online and offline programs that may take place off PayPal-branded properties, like Discord, Reddit, and Stack Overflow. PayPal user advocacy programs like Champions, developer advisory board, and merchant advisory board Being the voice of the developer to architect and drive changes and improvements in SDKs, APIs, Docs and web to enable developers to quickly onboard and begin transacting Providing services & coordinates for Community and technical content programs run by business units and product teams Developer advocacy programs run by business units and product teams Local and regional user group and Meet Up programs PayPal Developer social media, blogging, videos and messaging platforms Works with Corporate Marketing, Engineering, Product Management, Sales, and other teams to ensure coordinated activity and a unified, brand-consistent and positive experience with PayPal. Job Description: Create, lead and scale end-to-end communications strategy and plan to target, reach and engage developers globally Create, lead and scale developer and merchant advisory boards including beta programs Create, lead and scale social media and communication campaigns to align with developer strategies Provide engaging text, image and video content for social media accounts Respond to comments from developers, customers, merchants, partners or ISVs in a timely manner Monitor and report on feedback and online reviews to PM and Engineering teams to ensure roadmap inclusion and resolution Organize and participate in developer and merchant events to build community and boost brand awareness Coordinate cross-functionally with Marketing, PR/Comms and Legal teams to ensure alignment and best outcomes Liaise with Product teams, Development and Sales departments to stay updated on new products and features and bring feedback from developers to PayPal stakeholders Build relationships with developers, potential developers, merchants, industry professionals and journalists Stay up-to-date with AI and other developer technology trends Qualifications: +10 years managing Community programs and working with remote and geographically distributed teams. 10+ years managing a team of developers and delivering against a roadmap 5+ years architecture and design experience for web commerce 5+ years in a developer relations or product team Demonstrated knowledge of leading open-source technologies, especially those used in the FinTech industry or ecommerce Demonstrated success building, leading and scaling cross functional and global teams Excellent project management and communications skills. Technical proficiency in one or more frontend and web technologies, especially ecommerce technologies, APIs and SDKs Passionate about your work, going far beyond the last mile to bring joy to our developers. Leverage data and testing to optimize and maximize all communications where possible. Partner with corporate cross-functional teams to drive programs that will help us meet our awareness goals. Collaborate with the broader Corporate Marketing team and marketing agencies to drive successful brand awareness campaigns. Demonstrated success building, leading and scaling cross functional and global teams Excellent verbal and written communications skills Stay up to date with the latest communication's best practices, technologies and trends Excited about coaching and mentoring others Able to drive cross-team and cross-functional collaboration to solve problems, innovate and improve developer experience Experience in non-technical aspects including business analysis and process optimization Ability to travel up to 20-30% of the time Additional Responsibilities & Preferred Qualifications: The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California | $218,000 - $286,850 Additional Location(s) | Pay Range: Chicago, Illinois | $198,000-$260,550 Austin, Texas| $198,000-$260,550 Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.