Studio Manager/Registered Nurse - MOOV - MOOV - Los Angeles
Vituity
Los Angeles, CA
Los Angeles, CA - Seeking Studio Manager/Registered Nurse Join our team as a Studio Manager/Registered Nurse MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will assume responsibility for maximizing revenue and assuring optimum client/patient care as well as delivering exceptional patient care through the nursing process of assessment, diagnosis, planning, implementation, and evaluation. If you're passionate about wellness and want to make a meaningful impact on people's lives, we'd love for you to join our team. The Opportunity
- Serve as the site operations business partner to the Medical Director in a collaborative dyad model.
- Oversee daily operations of the health and wellness studio, ensuring smooth and efficient functioning.
- Manage scheduling and staffing to ensure appropriate coverage and optimal use of resources.
- Maintain a clean, safe, and welcoming environment for clients and staff.
- Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.
- Coordinate and manage class schedules, workshops, and special events.
- Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.
- Manage vendor relationships and negotiate contracts for services and supplies in coordination with the Procurement Team.
- Conduct regular inspections and maintenance of equipment to ensure proper functioning.
- Handle customer inquiries, feedback, and complaints in a timely and professional manner.
- Collaborate with the marketing team to develop and implement promotional activities and campaigns.
- Communicate and report updates and financial review to the senior management and investment teams.
- Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.
- Prepare and manage budgets, monitor expenses, and generate financial reports.
- Train and supervise studio staff, providing guidance, coaching, and performance evaluations.
- Foster a positive and collaborative work environment, promoting teamwork and staff morale.
- Stay updated on industry trends, emerging practices, and new developments in health and wellness.
- Participate in professional development activities to enhance knowledge and skills in studio management.
- Collaborate with the studio team and external partners to ensure seamless integration of services.
- Maintain accurate records and documentation related to studio operations.
- Manage studio team by providing leadership, guidance, and support in collaboration with the Medical Director.
- In coordination with the Recruiting and Onboarding team, recruit, hire, and onboard new staff members, ensuring a strong and qualified team.
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.
- Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.
- Foster a positive and inclusive work environment, promoting teamwork, collaboration, and staff morale.
- Delegate tasks and responsibilities effectively, ensuring efficient workflow and optimal use of resources.
- Schedule and coordinate staff shifts, ensuring appropriate coverage and adherence to studio policies.
- Address and resolve any conflicts or issues among staff members in a timely and effective manner.
- Provide ongoing coaching and mentorship to support staff development and career progression.
- Stay updated on industry trends and best practices, sharing relevant knowledge and insights with the team to foster an inclusive and educational environment.
- Support staff in maintaining professional certifications and licensures, providing resources and encouragement for continued education.
- Foster a culture of continuous learning and improvement, encouraging staff to stay up to date with industry advancements.
- Promote a customer-centric approach among staff, emphasizing the importance of exceptional customer service and personalized care.
- Collaborate with staff to develop and implement strategies to enhance customer experience and satisfaction.
- Monitor staff performance and customer feedback to identify areas for improvement and implement necessary changes.
- Organize team-building activities and staff engagement initiatives to promote a positive and cohesive work environment.
- Serve as a role model for staff, exemplifying professionalism, integrity, and a commitment to health and wellness.
- Empower and bolster the team to support the needs of the studio to the best of their personal abilities.
- Maintain an ownership mentality that translates to a unified mission, vision, and execution amongst team members.
- Lead, motivate, and inspire the studio team to deliver exceptional customer experiences.
- Anticipate, identify, and ensure client needs are being met in a friendly and professional manner.
- Develop and implement customer service standards, policies, and procedures to ensure consistent and outstanding service.
- Foster a customer-centric culture by emphasizing the importance of personalized care and attention to customer needs.
- Train and mentor staff on effective customer service techniques, operating procedures, communication skills, and conflict resolution.
- Monitor and evaluate customer feedback and satisfaction levels to identify areas for improvement and implement necessary changes.
- Collaborate with cross-functional teams to enhance the customer journey and ensure seamless integration of services.
- Develop and maintain relationships with customers and customer partners, providing personalized support and addressing any concerns or issues.
- Stay current with industry trends and best practices related to customer experience in the health and wellness field.
- Implement customer feedback mechanisms, such as surveys or focus groups, to gather insights and drive continuous improvement.
- Utilize customer data and analytics to identify trends, preferences, and opportunities for enhancing the customer experience.
- Collaborate with marketing and sales teams to develop customer-centric strategies and initiatives that drive loyalty and retention.
- Collaborate with Clinical teams to ensure quality and standards of practice are met to meet customer expectations.
- Act as a customer advocate within the organization, representing their interests and needs in decision-making processes.
- Continuously strive to exceed customer expectations by implementing innovative approaches to enhance their overall experience.
- Maintain a positive and welcoming environment for customers, ensuring cleanliness, comfort, and accessibility within the studio.
- Handle customer escalations and resolve issues promptly and effectively, ensuring customer satisfaction and retention.
- Conduct regular staff meetings and training sessions to reinforce the importance of customer experience and share best practices.
- Monitor industry competitors and benchmark against customer experience standards to ensure the studio remains at the forefront of excellence.
- Understanding of the concept of patient-centered care and knowledge of team-based care and evidence-based clinical practice guidelines.
- Independently assess, evaluate, and interpret clinical information and care planning.
- Collaborate with the Medical Director and/or Advanced Practice Provider to provide exceptional care, assisting during exams, diagnostic testing, and treatments.
- Perform appropriate treatments as ordered by the physician, including injections, IV hydration, and performing point-of-care testing, in accordance with licensure, in an accurate and timely manner.
- Prepare, administer, and record prescribed medications. Report adverse reactions to medications/treatments in accordance with the policy.
- Document and record all care information concisely, accurately and completely, in a timely manner.
- Maintain accurate and continued nursing documentation including patient histories, conditions, treatments, responses, pain management and assessment of changes.
- Review visit summaries and home care instructions with patients including prescriptions provided and work or school notes as well as follow-up care.
- Call patients with lab and test results; follow up with patients with abnormal test results.
- Provide Case Management for patients who require referrals or follow-up.
- Provide individualized patient/family education customized to the patient and family members.
- Maintain a clean, sanitary, and organized work environment.
- Maintain established policies and procedures, objectives, performance improvement program, safety, environmental, and infection control standards.
- Abide by all state rules and regulations.
- Three (3) years of experience in management required.
- Three (3) years in retail, med spa, healthcare, or hospitality operations required.
- Associate Degree in Nursing required.
- Current active Registered Nurse (RN) license in good standing in the state of practice is required.
- Current CPR Certification required.
- Bachelor's Degree in Nursing preferred.
- Experience in healthcare startups preferred.
- 1-2 years of nursing experience in an urgent care, primary care, or medical/health spa setting preferred.
- Experience with an electronic health record system preferred.
- Excellent verbal and written communication skills.
- Competency in contract and vendor agreement negotiation.
- Organized, accountable, and able to self-manage workload with respect to key priorities.
- Produces consistent results and meets business goals.
- High say:do ratio.
- Works well within teams and individually.
- Ability to influence, persuade, and win others over to achieve business goals.
- Operates with integrity, honesty, and transparency.
- Strong knowledge of health and wellness industry trends, practices, and standards.
- Excellent leadership and managerial skills, with the ability to motivate and inspire a team.
- Proficiency in managing daily studio operations, including scheduling, staffing, and resource allocation.
- Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
- Solid understanding of business principles, including budgeting, financial management, and profitability analysis.
- Ability to develop and implement training programs to enhance staff skills and customer service capabilities.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Problem-solving and decision-making skills to address challenges and make informed business decisions.
- Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
- Ability to adapt to change, embrace innovation, and implement new strategies to enhance studio performance.
- Strong interpersonal skills, with the ability to build and maintain positive relationships with staff, clients, and stakeholders.
- Attention to detail and ability to maintain accurate records and documentation.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Flexibility and adaptability to work in a dynamic and fast-paced environment.
- Commitment to personal and professional growth, staying updated on industry advancements, and best practices.
- Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.
- Strong computer skills, including proficiency in relevant software applications and platforms used in studio management.
- Knowledge of clinical compliance.
- Strong clinical assessment and critical thinking skills.
- Ability to follow facility and OSHA safety rules and procedures.
- Ability to follow Privacy Policies regarding PHI and HIPAA set forth in the Privacy Policy Manual.
- Familiar with charting in an electronic health record.
- Los Angeles, California, is an iconic city that offers an unmatched blend of culture, entertainment, and opportunity, making it an incredible place to live and work.
- Known as the entertainment capital of the world, it's home to famous landmarks like the Hollywood Sign, the Getty Center, and the Griffith Observatory.
- The city offers endless things to do, from exploring world-class museums and dining in vibrant neighborhoods to enjoying outdoor activities like hiking in the Santa Monica Mountains or relaxing on its stunning beaches.
- Los Angeles has a Mediterranean climate, with warm, sunny summers and mild winters, ideal for year-round outdoor living.
- Its diverse population, thriving arts scene, and robust job market across various fields create a dynamic environment.
- With its blend of urban excitement and natural beauty, Los Angeles is truly a unique and inspiring place to call home.
- Superior health plan options.
- Medical, dental, vision, HSA/FSA, life coverage, and more.
- 401(k) retirement savings plans.
- Generous paid time off.
- Voluntary benefits and family planning support.
- Professional and career development programs.
- Employee Assistance Program (EAP).
- Wellness program.
- Commuter benefits.
- Student loan refinancing discounts.
Posted 2025-09-10
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