SUPERVISING PROGRAM TECHNICIAN III

Job Description and Duties

Successful candidates must be able to pass a fingerprint-based background review prior to appointment.

This position is being re- advertised. If you have already submitted an application, your application is on file and being considered. Do not re-submit another application.

Do you enjoy working in a fast-paced environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Supervising Program Technician III with experience providing guidance and interpretation of various laws, rules, and regulations while effectively communicating (oral/written) and demonstrating good judgment when interacting with the public and staff in a professional manner.

If this is you, then CDI may be the employer for you!

Under the general direction of the Supervisor I of the Licensing Processing Section (LPS), the Supervising Program Technician III (SPT III) is responsible for supervising Program Technician IIs and IIIs to ensure that proper procedures, rules, and regulations are followed when staff are processing license applications, renewals, and other licensing documents for several license qualification types. The SPT III is also responsible for monitoring the Licensing Hotline and production email queues. They may also respond to licensing inquiries by telephone, chat, and email, and respond to escalated inquiries. The SPT III also assists with the interpretation of the rules and regulations of the California Insurance Code and California Code of Regulations, as well as, providing technical assistance to staff.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR

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Working Conditions

• Must be able to work in a high-rise building.
• Eligible for telework in accordance with CDIs telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed; however other authorized transit subsidies do exist for those who qualify.
• Daily use of laptop computers, phone, copiers/scanners, general office equipment, software applications, and the internet

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

• Exam list eligibility - refer to exam link below.
• Transfer eligibility, if applicable, for current/former civil service employees
• Statement of Qualifications

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Typing certificate with a typing speed of 50 WPM or better.
  
• Experience providing guidance and interpretation of various laws, rules, and regulations.
  
• Must have the ability to effectively communicate (oral/written) and demonstrate good judgment when interacting with the public and staff in a professional manner.
  
• Excellent analytical and research skills; must be able to work independently as well as in a team environment.
  
• Must have the ability to manage multiple priorities/projects; possess excellent organizational skills; ability to prioritize and to quickly adapt to changing priorities in order to meet deadlines.
  
• Candidate must have a strong proficiency in Microsoft Word, Excel, adobe, and Microsoft Teams.
  
• Ability to handle confidential information
  
• Ability to supervise team, assigning and logging work on daily basis, and be able to meet departmental deadlines as well as individual deadlines.
  
• Ability to recognize and intervene with staff members when corrective action is needed.
  
• Ability to be a self-starter that contributes to a positive work environment daily.
  
• Ability to act as manger when the manager is unavailable to respond to departmental requests.
  
• Maintains an open-doo r policy for staff to ask questions and ensures a professional and courteous work atmosphere.
  
• Call center experience preferred but not required.

Benefits

• Flexible work hours
• Remote work options
• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Career Services Program
• Recognition Program
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401 (k), 457)
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Information

Step 1 - If you have not taken the Supervising Technician III examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

Supervising Technician III: Exam Link

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Instructions may be found in the Statement of Qualifications section of this job posting.