Case Manager - CCL

About the job

The Case Manager (CM) plays a vital role in ensuring exceptional care and operational excellence across up to three residential facilities, supporting a total of 18 clients. Under the direction of the Qualified Intellectual Disabilities Professional (QIDP) or Administrator, the CM oversees all aspects of client support, staff supervision, training, compliance, and financial management. This leadership position ensures that every individual served receives compassionate, person-centered care aligned with Home of Guiding Hands’ mission and values.

Primary Responsibilities

• Coordinate and monitor comprehensive services for individuals in a home care setting to ensure health, safety, and quality of life.
• Participate in Interdisciplinary Team (ID Team) meetings to develop, review, and update Individual Service Plans (ISPs) in alignment with client goals and assessed needs.
• Coordinate client medical care, including appointments, medications, dietary needs, and follow-up care.
• Maintain accurate, timely documentation and data collection to support service delivery, outcomes tracking, and regulatory compliance.
• Report and document incidents, injuries, illnesses, and medication changes in accordance with agency policy and state regulations.
• Supervise and support House Managers (HMs) and Direct Support Professionals (DSPs) to ensure consistent, person-centered care.
• Collaborate with the QIDP to prepare, deliver, and follow up on Disciplinary Action Reports (DARs) as needed.
• Coordinate staffing schedules and coverage to ensure adequate support for client needs.
• Conduct routine health, safety, and compliance audits to ensure adherence to agency standards, labor laws, and state licensing requirements.
• Support licensing visits, audits, and corrective action plans in collaboration with leadership and the QIDP.
• Oversee assigned client funds and house budgets to ensure accountability and compliance with financial policies.
• Review payroll and scheduling documentation to verify accuracy and alignment with staffing plans.
• Provide intermittent hands-on client support as needed to maintain continuity of care.

Qualifications

• Must be 18 years of age or older
• Must have a valid California Driver’s License, safe driving record, and have at least 2 years of licensed driving experience.
• Must have a High School Diploma or GED; post-secondary coursework in Human Services or related field preferred.
• Must have at least 2 years of supervisory or leadership experience, demonstrating the ability to guide and motivate staff effectively.
• Must have the ability to read, write, and communicate clearly in English, both verbally and in writing.
• Must be CPR and First Aid certified
• Must be Pro-Act (Professional Assault Crisis Training) certified
• Must be medication administration certified
• Must pass a pre-employment physical examination and negative Tuberculosis (TB) screening, with annual updates as required.

Physical Requirements/Work Environment

This job operates in a residential home environment. The employee is frequently required to stand, walk, and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 50 pounds. Specific abilities required by this job include utilizing wheelchairs, gait belts, Hoyer lifts, and using the buddy system to lift over 50 pounds.

Our values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

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