Sales Support and Customer Service Representative

Who We Are

JDI Distribution is an industry leading manufacturer, distributor, exporter and wholesaler of premium food brands and consumer products supported by award winning customer support. We provide individuals (B2C) and companies (B2B) with products and services they want. We believe that all of our customers deserve the highest level of service, and we are committed to providing just that.

Since 2016, JDI Distribution has built new brands, launched new food products, on-boarded new distribution partners and connected our products with new wholesalers, retailers, distributors, buyers, and sellers - and still searching for more! Collectively, our group of global brands have shipped over 5,000,000+ products worldwide.

Who Are We Looking For

We are looking for a Sales Support and Customer Service Representative to run the office, by monitoring and responding to customer-related inquiries and general problems. In addition, for this role, you should be well-versed in writing, speaking, communicating, and problem solving. You should also be polite, friendly, and patient with both your team and our guests. This position will report to the Senior Sales and Customer Service Manager, and will work with other departments to complete the coordination of delivery, product, and special deal(s) solutions for customers.

** Do not apply if you are looking for freelance work, remote work, and/ or consulting work. **

Day to Day Responsibilities

• Assist customers with seeking solutions to specific and individualized situations.
  


• Prioritize customer needs.
  


• Assist with trouble shooting issues.
  


• Learns, understands, and uses our Inventory Management Tool(s)
  


• Proven ability to handle or diffuse escalated complaints and/or cases of unsatisfied customers.
  


• Proven ability to articulate the distinct aspects of services and products
  


• Knowledge of how to develop client-focused, achievable, and differentiated solutions.
  


• Motivate staff to improve customer service with clients.
  


• Monitor sales inbox and help manage overflow from Sales Representatives.
  


• Cultivate lasting relationships with the Sales Team to grow customer loyalty.
  


• Provide support to the Inside Sales team by managing accounts, inputting data, and tracking opportunities using CRM tools (Zoho CRM and Salesforce).
  


• Meet with the Senior Sales and Customer Service Supervisor to assess the company's performance.
  

If you are motivated, productive, highly efficient, and want to step in the role of Customer Service Representative, then apply today - we are hiring immediately! Qualified candidates should submit a resume your resume ASAP as the position will fill quickly!

Job Type: Full-time

Pay: $18.50 - $23.00 per hour

Expected hours: 40 per week/ Day Shift

Requirements

• 1–2 years of customer service or inside sales support experience.
  


• Excellent listening, negotiation, and presentation skills
  


• Excellent written and verbal communications skills
  


• Great interpersonal and customer service skills.
  


• Ability to answer high volumes of calls and emails, on a daily basis.
  


• High patience tolerance
  


• Outstanding written and verbal communications skills.
  


• In-depth knowledge of marketing techniques and best practices.
  


• Capacity to manage various projects and work to tight deadlines.
  


• Excellent organizational and multitasking skills.
  


• Ability to multi-task in a fast-paced environment.
  


• Strong analytic and problem-solving skills.
  


• High School Diploma required.
  


• Bachelor’s degree in Sales, Communications, or related field preferred

Benefits

• 401(k)
  


• Dental insurance
  


• Health insurance
  


• Paid time off
  


• Vision insurance