Supervisor, Ballpark Security

Your role as a Supervisor, Ballpark Security – 2nd Shift:

You will be primarily responsible for supervising and directing an assigned shift while developing, growing, and leading reporting security officers. You will provide a safe and secure experience for all who come to Petco Park while upholding the organizational core values to the highest degree possible.

All the responsibilities we will trust you with:

• Always representing the Club in a positive and professional manner
• Other duties as assigned
• Oversee Daily Security Operations
• Supervise 24/7 security staffing, scheduling, and shift coverage utilizing ABI MasterMind
• Conduct daily shift briefings to ensure that assigned officers are prepared for their shift and receive all necessary training and information 
• Monitor Avigilon surveillance systems and coordinate incident responses
• Ensuring security officers are trained to utilize Raven Controls Incident Management Software for all department logs, reports, equipment inventory, preventative maintenance and shift pass on reports are accurately maintained
• Maintain accurate incident logs, investigation reports, and security audits
• Provide regular updates to management and stakeholders
• Supervise and lead escalated issues with patrons, VIPs, and staff professionally
• Promote a safe and welcoming environment for all facility users
• Assist in the development and enforcement of Security Protocols
• Ensure compliance with organizational standard operating procedures (SOPs)
• Ensure compliance with local, state, and federal regulations including those outlined by the California Bureau of Security & Investigative Services (BSIS)
• Event Security Planning and Execution
• Attend necessary meetings to obtain event operations and disseminate to department staff
• Coordinate Ballpark Security support of Elite Security for Padres games, concerts, and other large gatherings
• Liaise with law enforcement, emergency services, and event organizers
• Personnel Management
• Assist in the recruitment, training, and supervision of security staff and contractors including Allied Enhanced Protection Explosive Detection Canines
• Conduct and participate in ongoing professional development
• Manage time off requests and payroll submissions including all meal breaks
• Emergency Preparedness and Response
• Work with the Manager, Ballpark Security and Director, Security & Transportation to implement emergency action plans for fire, medical, and active threat scenarios
• Assist in the development of regular drills and post-incident evaluations
• Access Control and Perimeter Security
• Oversee badge systems, entry checkpoints, and credentialing procedures
• Ensure physical barriers and alarm systems are functioning properly
• Risk Assessment and Threat Analysis
• Identify vulnerabilities and recommend mitigation strategies
• Stay informed on emerging threats and adjust protocols accordingly
• Technology Integration and Maintenance
• Work with IT to ensure cybersecurity measures for security systems
• Oversee the upkeep of cameras, alarms, and communication tools

Your areas of knowledge and expertise that matter most:

• Experience in supervising on-site security teams and command center operations
• Familiarity with the Incident Command System (ICS) and emergency protocols
• Familiarity with Avigilon systems including CCTV, key card access, metal detectors, and radio communications
• Experience with security management software and digital log/reporting tools
• Ability to lead evacuations and coordinate with first responders during crises
• Strong leadership and team-building abilities in a 24/7 operational environment
• Knowledge of training programs, certification requirements, and use-of-force policies
• Experience supervising performance, discipline, and morale in high-stress settings
• Must have a general ability in technology and a variety of different types of applications
• Possess a high degree of discretion, integrity, professionalism, and accountability
• Proven ability to multi-task, attention to detail and manage projects on strict deadlines
• Strong ability and willingness to work with others in a collaborative, team environment
• Maintain consistent, punctual, and reliable attendance

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• High School Diploma or General Education Degree (GED), or equivalent combination of education and experience, or higher
• Must have a valid BSIS Guard Card
• Must have a valid current driver's license with a good driving record (subject to review)
• Able to work flexible hours including evenings, weekends, holidays, and overtime as needed, however this position will primarily be working 1:00 PM until 9:30 PM during a five day work week. This includes the ability to be flexible to support baseball games, post-baseball games, non-baseball events, and traditional office hours, whichever is needed at any given time to meet operational requirements
• Proficient computer skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook. Ability to quickly adapt to and learn new programs, systems, and/or processes
• General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers)
• Must possess effective written and oral communication and social skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Excellent written and verbal skills with proven ability to correctly use punctuation and grammar
• Fluently bilingual in English/Spanish a plus
• Possess high degree of discretion, integrity, professionalism, and accountability
• Professional image and demeanor
• Able to travel as needed
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to ascend and descend stairs; able to lift and transport up to 50 pounds; able to ride a bicycle for prolonged periods of time.
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check