Junior Defense Travel System (DTS) Support Specialist

Position Title: Junior Defense Travel System (DTS) Customer Support Specialist (MANA1)

Location: San Diego, CA

Category: Contingent

Schedule (FT/PT): FT

Travel Required: NA

Shift: Day

Remote Type: On-site

Clearance required: Active Secret or above

Division: Aviation

Who is ACT1 Federal? ACT1 Federal LLC is a 100% employee-owned company. We’ve served the Department of Defense (DoD) for nearly thirty years. Our core missions include weapon systems engineering, logistics, space domain expertise, global defense and security, business and financial management for security assistance and major defense articles, as well as military training and arctic security. Join us!

***THIS POSITION IS CONTINGENT UPON CONTRACT AWARD***

Description : ACT1 Federal is currently seeking a DTS Customer Support Specialist to act as the Agency Program Coordinator (APC) and effectively manage the NAVWAR GTCC program.

Responsibilities:

• Ensure all customer inquiries are responded to within one (1) business day and monitored until resolved.
• Process check-in and check-out requests for new, transferring and departing employees.
• Monitor and analyze the GTCC online system and IntelliLink reports for misuse, abuse and delinquencies.
• Apply working knowledge of laws and regulations pertaining to travel and the GTCC program.
• Effectively navigate applicable software and systems, such as Defense Travel System (DTS), GTCC Software, IntelliLink, Microsoft applications and the Navy ERP program.
• Maintain records of support services on database tracking tools and document management systems.
• Actively engage with DTMO’s Travel Assistance Center (TAC), to identify and resolve issues from the Major Command perspective.
• Perform administration functions in DTS, including maintenance of employee and Defense Travel Administrator profiles, permission levels and access, and routing lists.
• Provide travel help desk customer service support.
• Update outstanding TAC trouble tickets and report to Government Task Lead(s).

Requirements

• Associate’s degree

• At least 2 years’ Defense Travel System (DTS) help desk and GTCC experience is required.

• Active Secret or above clearance is required.

Salary: $67,650 - $75,200 to align with education and experience.

Benefits

· Medical/Dental/Vision Insurance

· ACT1 Employee Stock Ownership Plan (ESOP)

· Company Paid Life and AD&D Insurance

· Company Paid Short-Term Disability

· Voluntary Long-Term Disability

· Flexible Spending Accounts (FSA)

· Health Savings Account (HSA)

· 401K with employer match

· Paid Time Off

· Paid Holidays

· Parental Leave

· Military Leave

· Education, Training & Professional Development

· Voluntary Accidental Injury/Critical Illness/Hospital Care

· Voluntary Pet Insurance, Legal Resources, and Identity Protection

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a ACT1 Federal or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

 All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.