Billing Coordinator

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

The Billing Coordinator is responsible for the timely and accurate review and processing of Smartsheet customer orders and invoices across our global organization. This position ensures the accuracy, quality, and completeness of customer orders and invoices.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.

The Billing and Invoicing Coordinator will report to the Supervisor of Billing and Invoicing Operations located in San Jose, Costa Rica.

You will:

• Process customer sales orders and invoicing requests; to include new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders


• Achieve 98%+ accuracy for all processed transactions


• Ensure invoicing schedules and deadlines are consistently met each month


• Responsible for required order reviews and quality assurance prior to order invoicing


• Responsible for adhering to all company financial and process controls


• Build relationships and work within a team and cross-functionally to achieve the organization’s overall mission


• Participate in special projects as assigned

You have:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Equivalent relevant work experience will also be considered.


• Minimum of 1 year of combined experience in finance, customer service, or a related operational support role.


• Prior experience in Sales Support or Sales Operations is a strong plus.


• Familiarity with working in ticketing systems, including managing queues and resolving cases in a timely and efficient manner.


• Experience with customer relationship management (CRM) tools such as Sales force.


• Experience with enterprise resources planning (ERP) systems such as Netsuite, Opscon or similar platforms is a plus.


• Strong written and verbal communication skills, with professional proficiency in English.


• Demonstrated ability to deliver high-quality support to internal teams, with a focus on professionalism, clear communication, and timely issue resolution.


• Ability to thrive in a fast-paced and dynamic environment with changing priorities.


• Highly organized with strong attention to detail and the ability to multitask effectively.

Current Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members


• Monthly stipend to support your work and productivity


• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.


• 12 days paid Vacation + Flexible Time Away Program


• 20 weeks fully paid Maternity Leave


• 12 weeks fully paid Paternity/Adoption Leave


• Personal paid Volunteer Day to support our community


• Opportunities for professional growth and development including access to Udemy online courses


• Company Funded Perks including a counseling membership and your own personal Smartsheet account


• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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