Customer Success Operations

About Applied Intuition

Applied Intuition is the vehicle intelligence company that accelerates the global adoption of safe, AI-driven machines. Founded in 2017, Applied Intuition delivers the toolchain, Vehicle OS, and autonomy stacks to help customers build intelligent vehicles and shorten time to market. Eighteen of the top 20 global automakers and major programs across the Department of Defense trust Applied Intuition's solutions to deliver vehicle intelligence. Applied Intuition services the automotive, defense, trucking, construction, mining, and agriculture industries and is headquartered in Mountain View, CA, with offices in Washington, D.C., San Diego, CA, Ft. Walton Beach, FL, Ann Arbor, MI, London, Stuttgart, Munich, Stockholm, Seoul, and Tokyo. Learn more at appliedintuition.com .

We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments. (Note: For EpiSci job openings, fully remote work will be considered by exception.)

About the role

Applied Intuition is seeking a Customer Success Operations Analyst to help scale our global customer engineering function. You’ll be responsible for surfacing actionable insights, improving processes, and driving strategic initiatives that enable the team to deliver exceptional customer outcomes efficiently and at scale.

This is a high-impact role for someone who combines analytical rigor with operational savvy and thrives in a fast-paced, cross-functional environment.

At Applied Intuition, you will:

• Partner with Customer Engineering leadership to prioritize and execute high-impact projects that improve scale, efficiency, and customer value


• Analyze product usage and customer satisfaction data using SQL, Excel, and BI tools (e.g., Tableau, Sigma) to generate data-driven insights


• Develop dashboards and reports to track customer health, customer satisfaction and engagement


• Ensure accurate customer data across systems and data lake (Salesforce, Superset, Pylon, Snowflake, etc.)


• Support strategic initiatives like customer segmentation, journey optimization, headcount and coverage modeling


• Collaborate on the implementation of a customer success platform (e.g., Gainsight, Planhat)

We're looking for someone who has:

• 2–4 years in CS Ops, Sales Ops, BizOps, or strategy/analytics roles


• Proficiency in SQL and BI platforms (e.g., Tableau, Sigma, Superset)


• Analytical and data-driven mindset: Skills at analyzing adoption, retention, and satisfaction data to guide strategy


• Operational excellence: Experience in designing and scaling processes across CS and post-sales functions


• Structure and strategy: Ability to simplify complex problems into clear, scalable solutions


• Customer-centric mindset: Understanding of onboarding, implementation, support, and account management workflows


• Strong communication: Executive-level communication skills working across CS, Support, Sales, and Product to align on execution


• Adaptability and proactivity: Experience in dynamic environments and takes initiative to improve systems and outcomes

Nice to have:

• Experience with CS platforms (e.g., Gainsight, Planhat)


• Familiarity with support, CRM, and ticketing systems


• Background in enterprise SaaS or technical domain

Autonomy is one of the leading technological advances of this century that will come to impact our lives. The work you’ll do at Applied will meaningfully accelerate the efforts of the top autonomy teams in the world. At Applied, you will have a unique perspective on the development of cutting edge technology while working with major players across the industry and the globe.

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $120,000 - $170,000 USD annually.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.