Staff software engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Build and maintain scalable search infrastructure services and microservices that power search experiences across machine learning and platform teams.

• Design and operate high-throughput data pipelines that consume and produce to messaging queues (e.g. Kafka), integrating with chunking, embedding, and fine-grained access control services across the platform.

• Build and manage thousands of OpenSearch indices across large-scale clusters, owning the full index lifecycle including creation, schema design, optimization, archival, and deletion.

• Improve the performance, scalability, and observability of search infrastructure, including query latency, indexing throughput, cluster health, and relevance pipelines.

• Deliver deadline-sensitive work regularly that is interdependent with other engineering teams, including those owning embedding, chunking, and access control services.

• Own search infrastructure features from intake and design through rollout and ongoing operations, and regularly influence the search infrastructure roadmap.

• Drive reliability and operability improvements across the search platform, including index lifecycle management policies, capacity planning, and cluster scaling strategies.

• This is a highly collaborative, in-person role working cross-functionally with Core, ML, and Platform engineering teams to deliver robust, production-grade search capabilities.

• Prior exposure to search technologies such as Lucene, Solr, or Elasticsearch is a plus.

• 8+ years of experience.

• Familiarity with Python/Golang/Java/C++.

• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.

• Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale.

• Desire to work at a startup pace with a high degree of ownership.

• Experience solving for performance, optimization, scalability, latency, and monitoring.

• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.

• BS in computer science or a related field.

• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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