E-Commerce Manager/Coordinator

Libertine is seeking an E-commerce Manager / Coordinator who will own and support the backend operations of our Shopify Plus store while partnering on site optimization, merchandising, and execution across the full E-commerce lifecycle. This role blends technical execution, operational rigor, and creative collaboration, and will play a key role in building and scaling our E-commerce business.

This role is critical to the day-to-day health of our E-commerce operation and will work cross-functionally with private client, operations, creative, and leadership. The ideal candidate thrives in ambiguity, enjoys building processes from the ground up, and is excited to wear many hats in a fast-growing luxury environment.

This individual will play a central role in building out a key part of the business, with high visibility, growth opportunities, and the chance to develop and lead the E-Commerce department from the ground up.

Depending on experience, this role may be scoped as either a Manager or Coordinator, with room to grow as the business evolves.

Key Responsibilities

• Manage all backend operations of the Shopify Plus platform, including product setup, collections, navigation, inventory coordination, and launches.
• Execute and QA product uploads, content updates, site changes, and promotional activity to ensure accuracy and consistency.
• Collaborate with operations and private client teams to maintain accurate inventory, fulfilment flows, and a seamless user experience for clients.
• Maintain site hygiene and operational accuracy across SKUs, variants, metafields, and tags.
• Regularly audit the website to identify bugs, UX issues, broken links, content gaps, or inconsistencies, and coordinate with internal and external teams to resolve them.
• Identify opportunities to optimize site performance, conversion, and the overall luxury brand experience.
• Support seasonal and capsule product launches, including collection setup, merchandising logic, and launch readiness, as well as coordinating product coverage and PDP content needs.
• Plan, participate, and be an integral part of in season and new season photoshoots.
• Manage homepage in its entirety including merchandising to ensure newness, accuracy, and alignment with marketing initiatives, creating an engaging experience that entices/converts customers.
• Ensure product imagery, descriptions, and PDP content meet luxury standards and are optimized for conversion.
• Re-merchandise collections regularly in partnership with private client and operations teams to align with inventory levels, marketing initiatives, and unified business goals.
• Collaborate with Private Client and Operations teams on E-Commerce-related execution, including Klaviyo product feeds, flows, and launch coordination, ensuring site data and tagging support CRM and lifecycle marketing efforts.
• Build, document, and refine E-Commerce processes, SOPs, and workflows to establish best practices for launches, site updates, QA, and ongoing maintenance.
• Work closely with private client, creative, operations, and leadership teams as a key point of contact for E-Commerce execution, operational questions, and ad hoc initiatives in a fast-moving environment.

Requirements & Qualifications

Must-Have Experience

• 2–7 years of E-commerce experience, ideally within luxury fashion or premium apparel.
• Hands-on experience managing a Shopify Plus store.
• Strong working knowledge of Klaviyo and E-commerce email/CRM integrations.
• Deep attention to detail and a high standard for accuracy and execution.
• Proven ability to manage multiple work streams and deadlines simultaneously.

Skills & Attributes

• Highly detail-oriented, organized, and process-driven.
• Comfortable working in ambiguity and building structure where none exists.
• Systems thinker who enjoys optimizing workflows and improving efficiency.
• Strong problem-solving skills and proactive mindset.
• Excellent communication skills and ability to collaborate cross-functionally.
• Passion for luxury fashion, brand storytelling, and elevated digital experiences.

Nice-to-Have / Bonus Experience

• Experience with Apparel Magic or similar ERP systems.
• Experience supporting or building E-commerce operations in a scaling brand.
• Familiarity with E-commerce analytics, reporting, and performance metrics.
• Passionate and proficient at copywriting.
• Experience working closely with creative teams and photoshoots.

What Success Looks Like in This Role

• A highly accurate, organized, and scalable Shopify Plus backend.
• Smooth, well-executed launches with minimal errors or last-minute issues.
• Clear, documented E-commerce processes that support growth.
• A polished, high-performing online store that reflects the brand’s luxury positioning.
• A trusted partner across teams who brings clarity, structure, and reliability to E-commerce execution.

Day to Day

• This role may be based in New York City or Los Angeles.
• This is an in-office role, with an expectation of Monday–Friday attendance.
• We are open to one or two remote days per week depending on skill set, experience, and demonstrated performance.
• Candidates should be comfortable working closely with cross-functional teams in person/remotely and contributing to a collaborative, fast-paced environment.

Title, scope, and compensation will be commensurate with experience.