Customer Operations Specialist (Irvine)

Customer Operations & Satellite Planning (COSP) Specialist

Location: Irvine, CA

Employment Type: Full-Time

Salary Range: $75,000 – $80,000 USD

About the Role

We are seeking a detail-oriented and customer-focused Customer Operations & Satellite Planning (COSP) Specialist to support satellite imagery operations and customer delivery workflows for advanced Earth observation systems.

In this role, you will serve as a key interface between customers and internal technical teams, ensuring seamless order management, satellite tasking, and delivery of high-quality imagery and analytics products. You will play a critical role in planning satellite acquisitions, maintaining customer satisfaction, and improving operational processes in a fast-paced, mission-driven environment.

Key Responsibilities

• Manage customer orders from submission through delivery of satellite imagery and analytics products
• Prepare feasibility studies for satellite imagery acquisition based on mission requirements
• Plan and allocate satellite resources for SAR image collection
• Perform quality control of acquired SAR imagery to ensure product standards are met
• Serve as the primary point of contact for customers via email, phone, and chat, providing updates on order status and performance reporting
• Improve customer experience by conducting regular business review calls and maintaining strong relationships
• Address and resolve customer inquiries, issues, and concerns in a timely manner
• Coordinate and deliver training sessions for internal teams and external customers
• Collaborate cross-functionally with satellite operations, sales, analytics, product, and software engineering teams to resolve issues
• Contribute to process improvements and maintain accurate operational documentation
• Track and report key performance metrics, identifying trends and anomalies
• Maintain a strong understanding of products, services, and operational workflows

Required Qualifications

• Bachelor’s degree in Geography, Earth Science, Environmental Science, or a related technical field
• 1–3 years of customer service experience in a B2B environment
• Familiarity with GIS and remote sensing concepts
• Excellent written and verbal communication skills
• Strong attention to detail and ability to maintain high levels of accuracy
• Team-oriented mindset with strong interpersonal skills
• Ability to thrive in a fast-paced, high-growth environment
• Proficiency with Windows OS and Microsoft Office tools
• Strong sense of accountability, responsiveness, and quality focus
• Fluency in written and spoken English
• Ability to obtain a security clearance

Preferred Qualifications

• Background in Synthetic Aperture Radar (SAR)
• Experience with Earth observation tools or platforms (e.g., SNAP or similar)
• Familiarity with customer service performance metrics and reporting
• Proficiency in additional languages

Why Join

• Work at the intersection of satellite operations, geospatial data, and customer delivery
• Play a key role in enabling mission-critical Earth observation capabilities
• Collaborate with cross-functional teams in a highly technical environment
• Opportunity to contribute to process improvements and operational excellence