FTR Retail Supervisor

Major Responsibilities:

At the direction of the Store Management Team provide work direction to store personnel during shifts.

Be accountable for store cash funds when opening/closing the store without management supervision.

Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.

Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team

Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.

Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.

In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts.

Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment.

Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.

Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.

Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team or by notification sent to Corporate via email.

Performs other duties as assigned.

Job Specifications

Education Required:

High School Diploma or equivalent

Ability to proficiently read and write in English

Experience Required:

1-2 years of prior Lead or Supervisory experience

Must meet all qualifications for the Customer Service Representative

Equipment Used:

Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart, cash register, ten-key or calculator, telephone, personal computer, printer and fax machine

Aptitudes/Skills/Temperament:

Ability to back-up and assist the Retail Managers as requested.

Ability to communicate effectively, both orally and in writing, with co-workers, staff and the public.

Ability to tactfully explain decisions or present information clearly.

Ability to perform arithmetic, and count money/change quickly and accurately.

Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedure and related paperwork as it pertains to store operations.

Ability to understand and accept directions and follow procedures.

Ability to perform both repetitive and varied duties without loss of composure or efficiency.

Job Setting

Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.

Working/standing surface is uniform. Dust and dirt are controlled by daily cleaning and are insignificant. Noise and vibrations are not significant; however radios and televisions may be turned on.

Physical Demands

Fast work pace with constant standing and walking. The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. Large heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.