Pre-Litigation Support Specialist

About Strategic Legal Practices

Based in Los Angeles, Strategic Legal Practices is one of the largest litigation firms within California, representing clients in a range of consumer protection and civil litigation matters. Our Firm measures our success by how well our clients do. We are armed with a group of experienced attorneys, led by one of the most successful Lemon Law and Consumer Fraud litigators in California. The best predictor of performance is our record of achievement. We are proud to have successfully helped thousands of clients in their pursuit against car manufacturers. Our success rate is unmatched by any other Firm.

Role Overview

The Pre-Litigation Support Specialist plays a critical role in supporting the pre-litigation team by ensuring accuracy in settlement preparation, client communications, and documentation. This position requires balancing direct client interaction with drafting responsibilities, while collaborating across multiple departments to streamline pre-litigation processes.

Key Responsibilities

• Answer inbound calls across Offers, Settlements, and Pre-Litigation departments.
• Perform offer calculations with accuracy and attention to detail.
• Draft pre-litigation templates, letters, and client correspondence.
• Prepare pre-litigation offer letters and supporting documents.
• Manage ongoing communication with clients and manufacturers during the pre-litigation phase.
• Maintain organized case files, communication logs, and internal records.
• Support cross-departmental coordination to ensure timely case progress.

Requirements

• Bilingual in English and Spanish strongly preferred.
• Prior experience in legal support, case management, or a professional office environment.
• Strong attention to detail with excellent document drafting and proofreading skills.
• Exceptional written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and case management systems (preferred).

Core Competencies

• Client-focused with a professional and empathetic communication style.
• Highly organized with strong follow-through and accountability.
• Collaborative team player with the ability to work independently.
• Problem-solving mindset with a commitment to accuracy and efficiency.

Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.

Compensation: $24 - $30/hr