Director of Customer Success
The Director of Customer Success will oversee a growing team and be responsible for driving customer satisfaction, loyalty, and long-term value. This leader will develop scalable processes, enhance the customer journey, and collaborate cross-functionally with Sales, Product, and Operations. Key Responsibilities:
• Build, mentor, and manage a high-performing Customer Success team
• Own customer retention, satisfaction (CSAT), and lifetime value metrics
• Design and implement scalable onboarding, support, and engagement processes
• Analyze customer feedback and trends to drive improvements across the business
• Collaborate with product and marketing teams to improve the customer experience
• Develop playbooks, success metrics, and performance KPIs Qualifications:
• 5+ years of experience in customer success, account management, or related roles
• Strong analytical mindset with a track record of driving KPIs
• Exceptional communication and relationship-building skills
• Familiarity with CRM, support platforms, and customer journey analytics
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