Operations Supervisor
- Communicate product stock level and product quality issues to the General Manager and Associate Manager when necessary to avoid shrink.
- Maintain a clean and organized stock room at all times.
- Perform all shipping/receiving tasks in an efficient, cost effective and timely manner.
- Re-organize BOH as needed in order to maximize efficiency and elevate the client experience.
- Assist in the preparation and execution of the store's physical inventory and actively participate in resolving inventory discrepancies, adjustments for all cycle counts and differential reports.
- Assist in the general Key Holder responsibilities as needed such as, but not limited to: open/close the store, close out the POS, send the EOD report.
- Set the example of operation excellence by following policies & procedures while elevating the standards through use of proper tools & equipment.
- Support the sales team with various tasks such as running sizes, assisting at the cash wrap, advising on size and stock availability, etc.
- Process damages to company standard on a monthly basis.
- Process, track and communicate the progress of all repairs, both COG and stock with the ability to be customer facing as needed.
- Assist in preparing corporate finance packs to be sent bi-monthly.
- Demonstrate a high degree of professionalism in communication and teamwork when interacting with coworkers, clients and corporate partners.
- Monitor all store supply levels such as packaging, beverages, office supplies, etc. and communicate order needs in a timely manner to management.
- Process consolidations and transfers within all given deadlines ensuring proper prioritization and meticulous standards for packaging.
- Process customer shipments in line with company standards of excellence.
- Keep accurate and organized records documenting all stock movement as instructed.
- Minimum of two years experience in retail BOH environment - luxury experience preferred.
- Strong communication skills with the ability to build partnerships with associate and corporate partners.
- Computer skills to include operation of retail POS system, Word, Excel and email.
- Self-motivated, proactive in approach and processes a positive, can-do attitude.
- Ability to thrive within a high paced environment and multi-tasks with ease all while maintaining a balance of daily responsibilities.
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