Hybrid Student Services Officer

Title: Student Services Officer

Pay Rate: $38/hr

Job Type: ~10-month contract

Duration: Aug 2025 June 2026

Shift(s): Mon Fri, 9am 5pm

Location: Palo Alto, CA 94305

*Hybrid on-site 2x week

Job Code: JPC-11344/1434660

Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a full-time* W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).

Job Description:

The Center for Professional Development is looking for a Student Services Officer with the ability support of a program or function or a segment of a larger program or function within a single unit under general supervision. Responsible for making recommendations and resolving routine first level decisions on issues regarding admission, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. Provide advice to students on a range of issues to guide them in making appropriate choices and decisions.

Core Duties:

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.

The role is a good fit for someone who has up to 2 years experience in a further or higher education environment advising students on programs and courses, reviewing admission documents and who can work with both students and faculty.

Requirements:

• Experience in Higher Education, specifically, working with students and the admission processes (registration, visa, career counseling).
• Bachelor s degree and two years of relevant experience, or combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Basic analysis and problem solving skills.
• Strong Customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

TEKBERRY OFFERS A REWARD FOR REFERRALS!

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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