Office Support Technician

Job Description and Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video

This is a re-advertisement of JC-484799. If you previously applied under JC-484799 you would need to re-apply under this new Job Control, JC-497538 in order to be considered.

This position is located in the Sacramento Headquarter office.

Do you like helping others, performing administrative tasks, and working in a fast-paced environment? Do you possess a strong work ethic, an eye for detail, and a focus on team and individual performance?

California’s Department of Tax and Fee Administration (CDTFA) Human Resources Bureau (HRB) is looking for an Office Technician (General) in our Personnel Support Services Unit. This position will process, maintain, route, file, scan, and archive HRB’s confidential files and documents. This position schedules and conducts Official Personnel File reviews and LiveScan fingerprinting services. The Personnel Support Services Unit also greets visitors and answers calls to the main HRB reception phone line. You will find additional information about the job in the duty statement.

Join our team, and let’s support CDTFA’s mission to make life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services.

How did you hear about this opportunity? Tell us in this brief survey.

Here is the link to the exam bulletin for the Office Technician (General): CalCareers

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

You will find additional information about the job in the .

Working Conditions

• Position may be located in a high-rise building.
• Partial Telework is available.
• Standard office environment.
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.
• Must be able to move/transport files/boxes weighing up to twenty pounds (20 lbs.), with or without reasonable accommodation.
• Requires repetitive finger, wrist, arm, and/or shoulder movement.

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Education : For classifications where the Minimum Qualifications (MQs) are based on meeting education requirements only: If education is required to meet the MQs please attach a copy of all of your transcripts that show the completion of the required education. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the time of appointment. Foreign education credential evaluation services can be found at .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Exercises a high degree of initiative.
• Pays attention to detail.
• Communicates effectively (both orally and in writing) and interacts professionally with all levels of management, team members, and the public.
• Manages multiple assignments, adapts to changing workloads, follows through, and ensures deadlines are met.
• Uses good judgment, evaluates documents and situations accurately, and takes appropriate actions.
• Works well independently and works cooperatively as a team with co-workers and management.
• Must be punctual and dependable. Regular and consistent attendance is required.

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CTDFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Convenient public transportation.
• Located near Downtown, major freeway access, multiple eateries, DOCO, and Golden 1 Center.
• The new sustainable May Lee State Office Complex is located in the Sacramento River District. It has an on-site coffee shop, cafeteria, gym, and daycare center.

For more information about the outstanding benefits offered to State Employees

Working for the State offers

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire (SQ) Requirements

To be considered for this position applicants must include the (SQ) for this recruitment. Applications without an SQ or an SQ that does not directly answer all the items below will not be considered . The SQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SQ with their application. Resumes do not take the place of the SQ.

Additionally, your SQ should be no more than one (1) page in length, 12 point Ariel font, double-spaced and must include:

• Your name on SQ
• The Job Control number on SQ

Please respond directly to the following SQ items below:

1. Describe a time you had to handle confidential information and how you ensured it remained secure.

1. With your current job, how do you maintain accuracy in routine tasks like filing documents and processing mail?

You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.