Deskside Support Site Focal

Mon, 08/18/2025 - 04:58

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a highly skilled and proactive Deskside Support Site Focal to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes).

This role is responsible for providing advanced technical support for desktop hardware and software issues, performing IMAC (Installs, Moves, Adds, Changes) activities, and ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). The ideal candidate will also serve as the primary point of contact for onsite technicians, leading by influence and ensuring smooth onboarding and training.

Key Responsibilities:

• Act as the focal point for deskside support at the site, coordinating and mentoring technicians.

• Lead onboarding and training efforts for new team members.

• Provide hands-on support for Windows 11 and Microsoft 365 environments.

• Troubleshoot end-user network connectivity issues.

• Perform IMAC activities and data backup/restoration as required.

• Resolve incidents within SLA timelines and complete associated administrative tasks.

• Collaborate with infrastructure teams (e.g., network, server administration) to escalate and resolve complex issues.

• Maintain awareness of local and regional IT infrastructure and key contacts.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Qualifications:

• Demonstrated ability to lead, coach, and train team members and new joiners, and support team development.

• Minimum 5 years of experience in a large enterprise IT support environment.

• Experience providing L2 Desktop support for laptops, desktops, peripheral devices.

• Experience Delivering hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.

• Proven expertise in:

  • Windows 11desktop support

  • Microsoft 365troubleshooting and administration

  • End-user network connectivity diagnostics

• Experience using ServiceNow or similar ITSM tools.

• Strong interpersonal and communication skills; must be comfortable working face-to-face with end users.

Preferred Qualifications:

• Experience working in a manufacturing environment is a plus.

Important Notes:

• As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.

• Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.

• This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate’s proximity:

• Chula Vista, CA

• Richardson, TX

• Winston Salem, NC

The compensation range for the position in the U.S. is - $44,400 to $79,680based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:
California: $48,840 to $95,640
Colorado: $44,400 to $79,680
New York City: $53,280 to $95,640
Washington: $48,840 to $87,720
Washington DC: $48,840 to $87,720

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.