Information Technology Associate

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Training Panel (ETP) is currently recruiting for an Information Technology Associate (ITA) for the Information Technology Unit, Sacramento Central Headquarters.

Under the general direction of the Information Technology Manager I, the Information Technology Associate performs a variety of complex technological duties in support of the Department's Information Technology (IT) systems. As a Service Desk team member, the incumbent will be responsible for first and second level assistance with IT issues, including logging, monitoring and resolving customer service requests; and organizing and maintaining technical resources, materials, and documents in a timely manner.

Please find additional information in the job position statement.

This position is eligible to participate in a hybrid telework schedule. Participation in telework is subject to the Department's policies and supervisor's approval.

Position located at 1100 J Street, 4th Floor, Sacramento, CA 95814. Downtown beside the Cathedral.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Occasional lifting may be required < 50lbs.

Occasional traveling to field offices may be required.

Special Requirements

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification. Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent. If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Applicants who have been withheld may file an appeal with the State Personnel Board.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong problem-solving and analytical skills to assist in diagnosing and resolving technical issues
• Ability to clearly explain technical concepts and solutions to non-technical or inexperienced users
• Strong customer service skills with a professional, patient, and positive attitude
• Willingness to learn new technologies and adapt to a changing IT environment
• Detail-oriented with a focus on accuracy, quality, and complete resolution of issues
• Strong written and verbal communication skills, including documenting work performed
• Highly organized with the ability to prioritize tasks and manage multiple support requests
• Ability to work both independently and collaboratively as part of a team
• Basic familiarity with Windows operating systems and common workplace applications

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

The SOQ must be typed, single spaced, Arial12-point font, no more than 2 pages in length, and specifically address the question listed below.

Based on your knowledge of the Department's mission and duties associated with the position for which you are applying, please describe how your education and experience qualifies you for this position. Please include a description of personal and professional skills and abilities you possess, and how they will help you successfully fulfill the job duties of this position.

SOQ must be titled "Statement of Qualifications” with the applicant's full name and JC number on the upper left-hand corner. Applicants who do not follow these instructions will not be considered for the interview process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -
  If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.