Deputy Executive Director

Job Description

Job Description

Are you a strategic leader who is passionate about building strong organizations, developing high-performing teams, and expanding community impact? KEYS is looking for an experienced Deputy Executive Director, Operations & Programs to help lead our organization into its next phase of growth. If you're ready to drive operational excellence, strengthen programs, and serve as a trusted partner to the Executive Director, this opportunity is for you!

Founded in 2009 by the Housing Authority of the County of San Bernardino, Knowledge and Education for Your Success (KEYS) is a 501(c)(3) nonprofit organization and public-private partnership dedicated to enhancing access to supportive services for low-income residents throughout San Bernardino County. KEYS provides an array of services, including case management, housing assistance, and supportive services to help families and individuals achieve stability and self-sufficiency.

Role Overview: As the Deputy Executive Director, Operations & Programs , you will serve as the agency's second-in-command and strategic partner to the Executive Director. You will provide executive leadership over organizational operations, program performance, administrative functions, and service delivery systems while ensuring organizational goals are translated into measurable results. In the absence of the Executive Director, you will serve as Acting Executive Director and help lead the organization's continued growth and long-term sustainability.

Some of the key responsibilities include:

• Providing executive oversight of agency operations to ensure organizational effectiveness, accountability, and achievement of strategic objectives.
• Leading program performance, operational excellence, and service delivery while ensuring compliance with contractual, regulatory, and organizational requirements.
• Supervising and developing management staff while fostering a culture of accountability, collaboration, and continuous improvement.
• Overseeing financial and administrative operations, including budgeting, fiscal accountability, internal controls, procurement, and audit readiness.
• Partnering with the Executive Director to support strategic planning, community partnerships, revenue diversification, organizational growth, and long-term sustainability.
• Monitoring organizational performance, identifying operational challenges, and implementing solutions that improve efficiency and effectiveness.
• Representing KEYS with funders, public agencies, community partners, and stakeholders while strengthening strategic relationships.
• Serving as Acting Executive Director in the absence of the Executive Director and supporting agency-wide initiatives and organizational priorities.

Experience Needed: Bachelor's degree in Public Administration, Business Administration, Organizational Leadership, Nonprofit Management, Finance, Social Services, or a related field required. Master's degree preferred. Minimum seven (7) years of progressively responsible leadership experience, including at least three (3) years in a supervisory or management capacity. Experience managing organizational operations, programs, budgets, personnel, and strategic initiatives is required. Experience within nonprofit, housing, homeless services, community development, affordable housing, or public-sector organizations is highly desirable.

Position reports directly to the Executive Director and provides executive leadership and oversight of organizational operations, programs, and administrative functions.

Benefits:

✅ 100% employer-paid employee coverage for Medical, Dental, Vision, and Life/AD&D

✅ Cell phone allowance

✅ 403(b) retirement plan

✅ 12 paid holidays

✅ Vacation and sick accruals

Ready to help lead the future of KEYS? Apply today and become part of a team dedicated to strengthening lives, building partnerships, and creating lasting change throughout San Bernardino County.

At KEYS, we're not just changing lives; we're building stronger communities. Join us and help shape the future of our organization.