Implementation Quality Assurance Representative I - Treasury Management Solutions

Overview:

IMPLEMENTATION QUALITY ASSURANCE REPRESENTATIVE I - TREASURY MANAGEMENT SOLUTIONS

WHAT IS THE OPPORTUNITY?

Position is responsible for reviewing the setup of business clients on various Treasury Management systems and providing a variety of daily support functions related to the findings of that review. Responsibilities generally include, but are not limited to, researching, reporting and resolving issues uncovered during the quality check process, ensuring the products or services meet the established standards of quality. Ensuring operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.

WHAT WILL YOU DO?

• Provides a variety of daily support functions which generally includes, review of account/client setups on applicable systems, the reporting of errors to management and the communications of errors to the various colleagues within the Operations unit.
• Ensures operational integrity of accounts and processes
• Maintains up-to-date knowledge of policies and procedures
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• H.S. Diploma
• Minimum 2 years Treasury experience
• Minimum 3 years banking experience
• Minimum 1 year basic computer experience required (e.g.. MS Word, Excel)

Additional Qualifications

• Ability to perform functional duties and related positions with minimal supervision.
• Ability to interact effectively with all levels of TM personnel.
• Proficient in the use of network and PC based software applications.
• Good attention to detail
• Good communication skills - verbal and written
• Good problem analysis and problem solving
• Exercise good judgment
• Good decision-making
• Good customer service orientation
• Works well in a team environment and collaborates with others

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.