Assistent Cafe Manager

Do you thrive in a fast-paced café environment where no two days are the same? Are you a natural people person who can keep service running smoothly while spotting new ways to improve the customer experience?

We are looking for an enthusiastic and organised Assistant Café Manager, Day-Time to help lead our busy café operation.

You will work closely with management to oversee day-to-day café operations while helping plan for future growth. You will play an important part in delivering excellent customer experiences, supporting staff and ensuring the café operates efficiently and safely.

This full-time Assistant Café Manager position includes a rotating schedule, with shifts across weekends, holidays, early mornings and evenings based on business needs.

If you enjoy problem-solving, thinking on your feet and being part of a lively food and beverage environment, this could be the perfect next step for you.

Key Responsibilities:

• Support the daily running of the café during busy service periods
• Deliver outstanding customer service and resolve issues professionally
• Suggest new menu ideas based on customer feedback and trends
• Help develop strategies to attract and retain customers
• Prepare weekly staff rotas and arrange cover where required
• Recruit, train, and supervise café team members
• Monitor stock levels and place supply orders when needed
• Receive and check deliveries against orders
• Keep café costs within budget and identify cost-saving opportunities
• Carry out weekly reporting and share improvement ideas
• Maintain excellent food hygiene and health & safety standards
• Ensure compliance with all relevant laws and regulations

The Company

McCalls Catering & Events is known for fabulous cuisine, innovative event planning and design, and flawless execution at its Events and Café Operations. We believe in the importance of hiring good people, holding them to high standards, letting them follow their passions, and getting out of the way.

The Person

You will need: strong problem-solving ability, well-developed soft-skills, think on their feet, and keep track of all that is going on even as they assist management with planning for future growth.

You will bring:

• 2–5 years’ experience in a similar fast casual food and beverage role
• Strong communication and people skills
• Excellent organisational and time management abilities
• Confidence working under pressure
• A proactive and solutions-focused approach
• Sound knowledge of food health and safety regulations
• CA food handler's license certified, preferable Manger Certified and ABC RBS certification
• Ability to remain on your feet for extended periods
• This role requires constant standing and walking. It involves frequent lifting, pushing, or pulling up to 10–15 lbs, occasional lifting up to 30 lbs, and rare lifting up to 100 lbs with assistance.
• Business awareness and a forward-thinking mindset.

A qualification in business administration or business management would be beneficial.

Covid vaccination is required for this role. Reasonable accommodations relating to disability or religious requirements will be reviewed in line with current regulations.

This is a salaried position. Attendance will be required in line with the business requirements, including at weekends, holidays and in the early mornings as well as evenings, based on rotating scheduling.

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.