Senior SaaS Engineer

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Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

What you'll do

DocuSign is looking for a self-motivated Senior SaaS Engineer to help us build, maintain, and rationalize our corporate SaaS ecosystem. This role will involve day-to-day management of SaaS applications critical to our business, implementing vendor management and SaaS policies, integrating SaaS solutions, and working with business partners to maximize the value delivery of their SaaS portfolios. You'll be joining our Cloud Applications team which comprises system engineers and administrators responsible for overall SaaS ownership and strategy to drive enhanced productivity and collaboration. This position is an individual contributor role reporting to the Director, End User Automation.

Responsibility

• Partner with business stakeholders to architect, implement, configure, and maintain corporate SaaS applications like Google Workspace, Okta, Microsoft Office 365, Slack, and others
• Deploy and maintain cloud-based applications, systems, and associated cloud infrastructure
• Help define our SaaS blueprint and establish a cross-functional intake, management, and support model
• Build critical trust and relationships with business and technical partners
• Orchestrate and automate key cloud-based business platforms throughout the company
• Define and promote new productivity and collaboration patterns to support a hybrid working environment
• Maintain a security-first approach to development, configuration, and administration

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of related experience with a Bachelor's degree in Computer Science or related degree; or 6+ years of related experience with a Master's degree in Computer Science or related degree
• Experience architecting end to end collaboration and productivity solutions
• Experience deploying, administering, supporting and migrating between SaaS applications and platforms in an enterprise environment
• Experience as SME or admin for Google Workspace (e.g., core applications, security tools, and identity management)
• Experience as SME or admin for mailflow (e.g., Exchange, Google Mail, Proofpoint)
• Experience as SME or admin for Box, Smartsheet, LucidChart, Slack, Airtable and other collaboration tools
• Experience with one of the programming or scripting languages, such as Powershell or Python
• Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape
• Experience building lightweight business applications like Google Workspace, Google Apps Script and AppSheet

Preferred

• Admin-level experience with Microsoft Active Directory and Office 365
• Admin-level experience with Okta including SAML authentication, custom apps, SCIM provisioning, SCIM provisioning, Attribute mapping and Okta Workflow
• Experience working with identity and access management including unified profiles and role based access control
• Experience architecting data integration and workflow platforms (e.g., MuleSoft, Workato, Zapier)
• Experience integrating and migrating SaaS applications and defining architecture standards
• Experience building custom APIs and RESTful services
• Proven experience with common cloud infrastructure platforms including AWS, Azure, and GCP
• Self starter with ability to effectively prioritize and complete tasks with minimal direction or supervision
• Strong teammate willing to take responsibility, accountability and ownership
• Project and program management experience, including handling projects and org wide application updates
• Ability to communicate and collaborate with cross-functional teams for different projects
• Knowledge of Scrum, Agile and continuous integration and deployment practices

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations: California: $118,300 - $182,775 base salary Washington and New York (including NYC metro area): $111,600 - $162,625 base salary This role is also eligible for bonus, equity and

benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at [email protected]. If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at [email protected] for assistance.

Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.