Security Dispatcher (swing shift)

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About the Company:

American Guard Services Inc. is an accredited, and highly regarded security protection firm founded in 1997. We provide exceptional security services throughout the United States, and as an industry leader, our full-service security firm is nationally known and continues to grow at a significant pace.

Our goal is to support, assist, and help facilitate top security to our valued clients. We pride ourselves in safety, and professionalism, which we accredit to our quality-of service training programs, specialization in command post and terminal operations. This makes us a full-service commercial and personal security firm that cannot be compared to others. American Guard Services Inc. consciously promotes an atmosphere of “trust and inclusiveness.” Our people are the most important part of our success. We focus on creating an employee experience that is aligned with our mission — TRUST. STRENGTH. EXPERIENCE. SERVICE. and LOYALTY — starting with being a dynamic and great workplace.

If you are purpose-driven, always sees the glass as half-full, seizes opportunities, and has an urge to learn, and develop your skills, while managing a balanced, and healthy way of life, we invite you to apply for the following position at American Guard Services, Inc

WHAT WE ARE LOOKING FOR:

Dispatcher

We hire dispatchers with excellent phone etiquette and outstanding customer service. We are seeking individuals who can not only work as part of a team but also have exceptional individual work ethic. As a dispatcher, this job requires answering and responding to 100+ calls daily, tracking data such as clock-in/clock-out times, ensuring all shifts that need coverage are filled, incident reporting, and multi-level communications, report-writing and documenting. Responding to emails from the client and or all operations. Communicating with all branch management. Further duties include CCTV monitoring as well as maintaining a comprehensive understanding of unique job sites, those nuances, and special requirements. AGS dispatchers will be considered qualified if they have multitasking abilities, great communication skills, data entry abilities, and more. If you consider yourself to be friendly and detail oriented American Guard Services will be a great fit for you!

DETAILS:

SCHEDULE: 2PM-11PM

WHAT YOU WILL DO AS A DISPATCHER

• Answer incoming calls and operating a computer dispatch system.
• Responding to emails from the client and or operations regarding all matters
• Track security officers' clock-in and clock-out times and update information on management software
• Ensure all shifts that need coverage are filled
• Resolve issues that arise during the shift
• Incident reporting
• A security dispatcher should be able to explain any nuances or special requirements related to each job site and shift so the assigned guard can fulfill its patrols and or duties appropriately.
• Visually monitoring a CCTV system
• Report and summarize a pass-down at the end of every shift

SKILLS AND QUALIFICATIONS

• 2+ years as a dispatcher, security or any other service related industry required
• Multitasking abilities
• Must be a great problem solver and quick-thinking
• Team-player
• Great communication & customer service skills
• Data Entry & experience using Excel/Google Sheets
• Documentation
• Must be capable of managing a high volume of inbound and outbound calls
• High school diploma or equivalent
• Must be at least 18+ and older

American Guard Services is proud to be an Equal Opportunity Employer:

We welcome all well qualified applicants to apply for this position. Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.” Should you require accommodation during the recruitment process, please do not hesitate to let us know.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Experience:

• Customer service: 1 year (Required)
• dispatcher: 2 years (Preferred)

Work Location: In person