Customer Coordinator

Job Summary

A community-focused nonprofit organization in Santa Clara, CA is seeking a Customer Coordinator for a temp-to-hire opportunity. This role is ideal for a customer service professional who enjoys helping people, answering questions over the phone, and supporting meaningful work that benefits the local community.

As a Customer Coordinator, you will be an important first point of contact for callers, providing clear information, accurate data entry, and helpful referrals to services and resources. This opportunity offers steady weekday hours, immediate hiring consideration, and the chance to contribute to a mission-driven environment where compassion, professionalism, and reliability are valued.

This is a strong fit for someone with call center or customer support experience who wants to work with a supportive team, positive leadership, and an organization focused on service, teamwork, and community impact.

Key Responsibilities

- Answer incoming calls and assist callers with questions, information requests, and service-related needs.
- Provide professional, courteous customer support to a diverse community population.
- Enter, update, and maintain accurate caller information in the database.
- Refer callers to appropriate services or resources when additional support is needed.
- Prepare basic reports, notes, and documentation using Microsoft Office.
- Communicate daily with team members to support consistent service delivery and a positive customer experience.

Compensation and Benefits

- Compensation: $20.00 to $22.00 per year.
- Job type: Temp-to-hire.
- Schedule: Steady weekday hours.
- Location: Santa Clara, CA.
- Immediate hiring consideration is available.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Answer and manage incoming customer calls in a professional call center or customer support environment.
- Maintain accurate caller records, notes, and database updates.
- Provide referrals, information, and service support to callers.
- Prepare basic documentation and communicate updates to internal team members.

- 3 to 5 years of customer service, call center, client care, or related experience.
- Strong phone communication skills with a professional and compassionate approach.
- Accurate data entry skills and attention to detail.
- Proficiency with Microsoft Office for reports, notes, and basic documentation.
- Ability to handle sensitive caller needs with patience, empathy, and confidentiality.
- Reliable, organized, and able to work well in a team-oriented environment.

Preferred Qualifications

- Experience working in a nonprofit, charitable organization, social services, community support, or mission-driven environment.
- Familiarity with referral-based customer support or connecting callers with services and resources.
- Experience supporting diverse community populations.
- Ability to remain calm, helpful, and solution-focused during high call volume periods.