Business Operations
About the Role
This is a high-ownership role reporting directly to the CEO. You will own customer deployments end-to-end, managing the full arc from onboarding to optimization. This is not a playbook-heavy position — you will build processes from scratch as the company scales, balancing tactical execution with strategic thinking about how to deliver complex AI systems reliably.
What You'll Own
- Own end-to-end customer deployments, managing scope, timeline, and customer success metrics
- Deploy AI agents into customer environments and iterate based on real-world performance data
- Design and scale operational processes for multi-site customer rollouts
- Communicate directly with research site networks to understand requirements and manage expectations
- Build systems and workflows from scratch when playbooks don't exist
Requirements
Must-Have
- 2–6 years of experience at a startup, consulting firm, or investment bank with demonstrated ability to manage complex projects or operations
- Extreme ownership mindset; comfortable operating without a defined playbook and adapting to ambiguity
- Strong academic background with rigorous analytical training
- In-person at San Francisco HQ
Nice-to-Have
- Prior consulting background with demonstrated structured thinking and client management skills
- Early-stage startup experience scaling from zero to Series A or B; ability to build operations at velocity
- High agency; demonstrated ability to figure things out independently without waiting for direction
Benefits & Perks
- 401(k) retirement plan
- Free lunch and dinner provided on-site
- Visa sponsorship available on a case-by-case basis
- Equity: 0.2% – 0.6%
Interview Process
- Initial Screen
- First Round
- Second Round
- Offer
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