STAFF SERVICES MANAGER II (SUPERVISORY)

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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Department of Consumer Affairs Recruitment Survey

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Under the general direction of the Business Services Officer, Staff Services Manager III (SSM III), the Staff Services Manager II (Supervisory) (SSM II) directs the activities of the Department of Consumer Affairs (DCA), Business Services Office (BSO), Facilities & Operational Resources (FOR) Section.

You will find additional information about the job in the Duty Statement .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-498675

Position #(s):

610-770-4801-002

610-770-4801-XXX

Working Title:

Facilities and Operational Resources Section Chief

Classification:

STAFF SERVICES MANAGER II (SUPERVISORY)

$7,872.00 - $9,781.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Office of Administrative Services

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

Do you enjoy working in a fast-paced environment? Are you someone who thrives on providing excellent customer service and is seeking a supportive environment? Then, this is a great opportunity to come and work for the Department of Consumer Affairs (DCA), in the Business Services Office (BSO). The Business Services Officer oversees all purchasing areas within the DCA for approximately 38 Boards, Bureaus, Committees, Divisions and Programs. The DCA mission is to promote and protect the interests of California consumers. The BSO supports numerous DCA programs who license and regulate various industries throughout the State of California. The BSO is recruiting for a highly motivated and enthusiastic person to join our team.

This position is located in Natomas and is conveniently located near many retail stores and restaurants. Our office location features an on-site cafe and free parking!

Special Requirements

Conflict of Interest: This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/26/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs

Office of Human Resources

Attn: Recruitment Technician JC-498675 WS

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs

Office of Human Resources

Recruitment Technician JC-498675 WS

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

The drop off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  In order to be considered for this position and be granted an interview, you must submit your application and a completed SQ. Please include all relevant experience for each of the required questions and explain your answers thoroughly. Responses should be no longer than two pages, single-spaced with a font no less than twelve-pitch.

  1) Summarize your educational background, training, and experience and describe how it relates to this position.

  2) Describe the traits or personal qualities you possess that make you the right person for this position.

  ** A resume, cover letter or other material does not substitute for the SQ and will not be evaluated or considered as responses to the SQ. Incomplete or missing responses to the information requested may negatively impact the assessment of your qualifications.

  Applications will be screened and only the most qualified will be interviewed.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position often acts independently and requires a high level of discretion, as very sensitive, political, and visible business services related matters are frequently subject to consultation, review, and/or recommendation. The incumbent must possess good communication skills, exhibit good judgment in decision making, exercise creativity and flexibility in problem identification and resolution, manage time and resources effectively, and be responsive to DCA management and client needs. Knowledge of the state contracting and purchasing processes, experience working in Financial Information System for California (FI$Cal), Public Contract Code, and both the State Administrative Manual and State Contracting Manual is necessary to perform the duties of this position satisfactorily.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Tina Swann
(279) 895-6074
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 574-8280
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

ADDITIONAL INSTRUCTIONS

If you are using education to meet the minimum qualifications, as specified in the classification specification CalHR Website - The CALHR site, please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). Examination and Employment Application

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected]. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.