Fitness Program Manager
- Meet monthly, quarterly and yearly revenue goals through the development of fitness programming
- Track individual team fitness business plans and conduct regular reviews with team members
- Lead staff through integration and implementation of programs and ensure positive measurable results
- Assist in finding coverage and/or teaching group fitness classes as needed to reduce class cancellations
- Support knowledge sharing across departments to continue to evaluate and refine programs and services to support positive outcomes
- Ensure timely and accurate tracking and reporting of all key program metrics required by Active Wellness and our partners.
- Prepare department budgets and meet budgeted department goals for program revenue and expenses
- Meet key metrics for revenue, expenses, participation, outcomes, and assess and report results on a monthly, quarterly, and annual basis
- Develop and maintain supportive and productive relationships with hospital employees, physicians, departments, and other community programs to promote referral opportunities for programs
- Support and manage program leads and staff team members; interview, submit requests for hiring, train, and coach all staff in coordination with the General Manager and Regional Directors
- Conduct weekly/monthly/quarterly staff meetings with all program leads
- Manage member questions, comments and concerns on a daily basis and provide mediation between members/staff, members/members and staff/staff Maintain and process all paperwork associated with members, staff or club operations completely and ensure information is entered in the appropriate systems accurately
- Assist in the handling of operational ordering of supplies within budget guidelines
- Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
- Administrate and process all semi-monthly payroll time sheets
- Audit payroll and P&L for all program departments monthly
- Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
- Other Functions
- Uphold Active Wellness written policies and procedures
- Enforce policies fairly and consistently
- Serve as a club Manager On Duty (MOD) as needed
- Assist in managing department Operational Standards of Excellence (OSE)
- Conduct staff operational and safety meetings and trainings
- Prepare an annual budget for the department
- Review, verify, and be accountable for department payroll submissions
- Submits purchase orders or expense reports for any and all departmental purchases according to established club guidelines
- Be knowledgeable about all programs and activities offered throughout the center
- Assist with keeping the center well stocked and clean
- Attend Active Wellness site meetings and trainings
- Handle injury and illness and security incident reporting
- 2 yr. management experience in the fitness industry
- Communication skills, customer service oriented, bottom-line oriented, experience in selling personal training and leading a team. Outlook, Excel and Microsoft programs
- Experience with and passionate about medical fitness, and collaboration between health care providers and fitness a plus
- Operational knowledge of resistance training equipment and proper form
- Knowledge of anatomy, biomechanics
- Knowledge of appropriate exercises for specific muscle groups
- Knowledge of injury prevention and basic rehabilitation
- Knowledge of basic movement and posture assessments and body composition assessments
- Must be detail oriented, organized and highly responsive with a commitment to customer service
- Strong verbal communication skills
- Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
- AED/CPR/First Aid Certified
- National Personal Training Certification(s) required (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)
- Proof of citizenship or legal status
- Ability to take the responsibility for the health and safety of others
- Ability to stand for several hours in a same shift; ability to lift 25 lbs
- Fitness club environment
- Must follow OSHA and Active Wellness safety standards
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