Live Chat
- Respond to customer inquiries promptly via live chat and email.
- Provide accurate information about products, services, and policies.
- Assist customers with troubleshooting, order tracking, and account questions.
- Escalate complex issues to the appropriate department when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Record and manage customer interactions in the CRM system.
- Collaborate with other team members to improve customer satisfaction and process efficiency.
- Stay up to date with product knowledge, company policies, and system updates.
- Proven experience in customer support or a similar role (live chat experience preferred).
- Excellent written communication skills with strong grammar and spelling.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Comfortable working in a remote environment with minimal supervision.
- Strong problem-solving skills and attention to detail.
- Proficient in using computers, web-based tools, and CRM software.
- Reliable internet connection and a quiet workspace.
- Availability to work flexible shifts (weekends or evenings may be required).
Recommended Jobs
Customer Support Engineer
The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems. This role ensures system performance, security, and operational con…
Principal Infrastructure Engineer
At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations, allowing long-term stays in space witho…
Sales Customer Representative - Remote
A New Path for Your Career: Join Kensington Partners Group Are you seeking a professional opportunity that offers autonomy and a genuine sense of purpose, all from the comfort of your own home? K…
Founding Machine Learning Engineer
FERMÀT enables eCommerce brands to transform clicks into conversions with highly-personalized , 1:1 dynamic shopping experiences. We've raised $30M+ to date and are backed by Bain Capital Ventures,…
Senior Backend Engineer
About David AI David AI is the first audio data research company. We bring an R&D approach to data–developing datasets with the same rigor AI labs bring to models. Our mission is to bring AI into th…
Central California Group Adding OBGYN
We are currently scheduling interviews with an established practice located in Central California seeking a full-time OB/GYN Physician. Position Highlights The call schedule is 1:6 Week…
Operations Team Manager
Tiffany & Co. seeks an Operations Team Manager in Costa Mesa to lead and support sales, operations, and merchandise teams. This role involves ensuring inventory levels, driving client relationships, a…
Power Electronic Test Engineer
Diamond Foundry Inc. is solving the thermal limitation at the foundation of today's most exciting tech industries -- AI & cloud compute, electric-car power electronics, and 5G/6G wireless. We have ma…
Senior Frontend Software Engineer - Marketplace
What You’ll Do: As a Senior Frontend Software Engineer on the Marketplace team, you will build applications that power Roblox's Avatar Marketplace. Your work will directly impact hundreds of milli…
Software Engineer Lead
About the Team: Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver…