Part Time Tasting Room Associate - Lompoc, CA

Job Description:

We are hiring for a Part-Time tasting room associate position at Provignage. You will be responsible for creating a welcoming and engaging experience for our guests. This role involves providing excellent customer service, educating guests about our wines, conducting tastings, and promoting wine sales. Provignage operates as a highly collaborative team, and all roles may occasionally support cross-functional projects. The ideal candidate will have a passion for wine, strong communication skills, and a friendly and outgoing personality. This part-time role is based at the Tasting Room in Lompoc, California.

• Guest Service & Hospitality:
o Greet all guests warmly and provide exceptional customer service.
o Observe the DTC calendar and processes. Conduct necessary pre-visit research, communicate clearly with all visitors prior to the visit, and follow up.
o Become comfortable in Hubspot & Shopify platforms. Process orders accurately and efficiently using CRM tools.
o Contribute to customer communication in Hubspot for all guests, continually updating with new customer information.
o Guide guests through wine tastings, sharing knowledge about our wines, vineyards, and winemaking process.
o Create a fun, educational, and memorable experience for each visitor.
o Respond to guest inquiries and address any concerns promptly and professionally.
o Build relationships with guests and encourage repeat visits.

• Wine Sales & Promotion:
o Promote and sell wine, wine club memberships, and merchandise.
o Effectively present and recommend wines to guests.
o Meet or exceed sales goals.
o Accurately process sales transactions using the point-of-sale (POS) system.

• Tasting Room Operations:
o Set up and maintain the tasting room, ensuring cleanliness and presentation.
o Morning calibration of coffee and wine service. Coffee service must match the precision and narrative style of wine service.
o Wash and polish coffee, barware, and glassware.
o Maintain a safe and organized work environment.

• Compliance:
o Serve alcohol responsibly and in accordance with all laws and regulations.
o Verify the age of guests to ensure they are of legal drinking age.

• Abilities, Qualities, and Qualifications:
o Must have a strong interest in food, wine, and culinary exploration.
o Must be a team player and enjoy working in a dynamic organization.
o Must demonstrate the ability to be thoughtful and creative while working towards goals.
o Must have excellent organizational skills.
o Outstanding written and verbal communication skills are necessary.
o Must have the ability to build rapport with high-net-worth wine collectors and customers.
o Must have the ability to facilitate esprit de corps.
o Maintain a professional appearance and demeanor, reflecting the standards of Provignage and clients.
o Flexibility to work some weekends and evenings during peak seasons or special events.
o Must support winery operations during key periods such as bottling, harvest, or other production projects, as needed.

• Compensation:
o Hourly wage of $25 per hour.
o Monthly wine club sign-up, sales incentives, and tips.
o 2 weeks of sick/wellness time.
o Employee discount on wine purchases

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