Senior Cloud Support Engineer (San Francisco)

Crusoe is building the Worlds Favorite AI-first Cloud infrastructure company. Were pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the gold standard for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team thats setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is expanding its Cloud Support Engineering team to support our customers in the development and growth of our carbon-reducing cloud. As a Cloud Support Engineer, you will be a crucial first responder to customer challenges, working directly with them and collaborating closely with our Solutions, Product, and Engineering teams. Your efforts will be key in creating timely and systematic solutions to troubleshoot current problems and proactively identify and prevent future issues. We offer high-performance GPU compute at a fraction of the cost of hyperscalers, and you will ensure our growing customer base can resolve their challenges quickly to advance their work in AI/ML, advanced physics simulations, or computational biology. We are looking for someone passionate about customer experience, documentation, taking initiative, and playing a key role in the success of expanding Crusoe Cloud and its climate impact. This is a full-time position.

What Youll Be Working On:

• Customer Support & Troubleshooting: Work alongside customers as the first responder to their challenges.

• Cross-Functional Collaboration: Collaborate closely with Solutions, Product, and Engineering teams to create timely and systematic solutions.

• Proactive Problem Solving: Identify and prevent problems from occurring.

• Documentation: Contribute to the creation of documentation to empower both internal teams and customer self-service.

• Customer Advocacy: Ensure our growing customer base can resolve their challenges quickly to advance their work.

What Youll Bring to the Team:

• Customer Support Experience: 3-5 years in a customer support role, with experience working in cloud, storage, networking environments.

• Cloud Knowledge: Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP).

• Communication & Customer Service: Strong communication and customer service skills, with the ability to prioritize competing escalations.

• Troubleshooting Skills: Excellent troubleshooting skills and ability to work with cross-functional teams.

• Educational Background: Bachelors degree in Information Technology, Computer Science, Engineering, or a related field or 4+ years of experience in a technical position.

Bonus Points:

• Knowledge of other public cloud technologies (e.g., AWS, Azure, GCP).

Benefits:

• Hybrid work schedule

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $200 per pay period

Compensation:

Compensation will be paid between $140,000 and $165,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicants education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.