Commercial Kitchen Equipment (CKE) Regional Service Manager
As a Commercial Kitchen Equipment Regional Service Manager, you will do more than manage operations. You will drive performance, elevate teams, and help shape the future of Nextech's growing Commercial Kitchen Equipment division. This is a high-impact leadership role where strategy, operational excellence, and customer-first service come together. If you thrive in a fast-paced service environment and know how to turn vision into measurable results, this is your opportunity to lead with purpose.
What Makes Nextech Different?
- Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
- Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
- Dental & Vision Coverage - Prioritize your overall health with added benefits. Starts after your first 30 days!
- Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
- 401(k) Retirement Plan - Secure your future with a competitive plan.
- Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO)
- Extra Perks - Discounts on Travel, Auto, Food and many more.
- Lead, recruit, and develop administrative teams and dispatch staff to build a high-performance regional operation
- Train and mentor hot side and non-mechanical dispatchers and support teams to strengthen operational expertise
- Oversee multi-territory CKE technician coordination to ensure seamless service execution
- Drive best practices across branches and share operational insights to strengthen the CKE division nationwide
- Own and manage Key Authorized Service Agent relationships, ensuring expectations and service standards are met
- Serve as the primary liaison for FSE-specific ASA partnerships and regional accounts
- Ensure Service Level Agreements are understood, executed, and followed through, including authorizations, project coordination, RMA follow-up, and emergency response
- Maintain bottom-line accountability for assigned divisions, managing labor and material costs to achieve company goals and metrics
- Oversee warranty one-offs and COD accounts to ensure timely payment and financial accuracy
- Act as the escalation point for callbacks and complex service challenges, resolving issues with urgency and professionalism
- Support ASM development and champion technician growth through coaching and hands-on leadership
- Conduct performance evaluations and annual reviews in collaboration with senior leadership
- Review operational reports, communicate insights, and maintain a clear weekly activity schedule
- Ensure efficient scheduling and system compliance across dispatch operations
- Promote Nextech's image, professionalism, and reputation in every customer interaction
- Deliver consistently high levels of customer satisfaction while driving operational excellence
- 5 or more years of field technical or equivalent business experience
- 5 or more years of HVAC or related service industry experience
- 1 or more year of Food Service Equipment experience
- Proven leadership experience with a strong track record of driving operational and financial results
- Experience coaching and developing teams through active, hands-on leadership
- Strong operational and technical knowledge to support technicians and customers
- Demonstrated ability to manage financial performance, labor, and material costs
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office and Excel
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- High sense of urgency, problem-solving ability, and results-driven mindset
- Associate's or Bachelor's degree preferred
- Project Management or Capital Project Management experience highly preferred
- Professionalism, discretion, and the ability to build strong client relationships
Physical Requirements
- Ability to work in an office environment
- Continuously operate a computer and office equipment for extended periods up to 8 hours
- Ability to alternate between sitting and standing throughout the day
- Occasionally lift up to 15 pounds
- Continuous use of vision, hearing, and speaking
- Occasional walking, reaching, bending, kneeling, pushing, pulling, and crouching
- Rare climbing as needed
- Willingness and ability to travel up to 25 percent
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