Client Choice Supervisor

The Jacobs & Cushman San Diego Food Bank is currently hiring for a hiring for a full-time, hourly, non-exempt and benefited, Client Choice Supervisor at our Vista location.

About the San Diego Food Bank
Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit

Our Mission:
The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.

Did you know?

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
• We are the fourth largest independent food bank in the country.
• We distributed 52 million pounds of food in fiscal year 2024-2025; almost 45% of that food being fresh produce.
• We have a 99% rating on Charity Navigator.

We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine and received the 2020 Business Waste Reduction & Recycling award.

Position Purpose
The Client Choice Pantry Supervisor oversees the daily operations and support for the Client Choice Pantry, ensuring a positive, client-centered experience for access to essential nutrition and resources. This role combines hands-on coordination with oversight responsibilities, providing direction and support to Pantry Coordinators and volunteers focusing on gathering and analyzing data to improve client services, tracking outcomes, and aligning initiatives with food bank strategies. The Supervisor creates an understanding of client needs beyond nutrition and builds community connections to identify and bring in additional resources beyond food. The Supervisor collaborates across departments to address client needs, coordinating closely across departments and locations to maximize nutritional and service outcomes.

Primary Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. All duties are expected to be performed in accordance with existing company policy and procedure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Program Management

• Oversee client intake, registration, and service at the Client Choice Pantry, ensuring a welcoming and efficient experience.
• Gather, analyze, and report on data to measure impact, success, and opportunities for improvement.
• Gather client input, identify areas for enhancement, and enact changes aligned with Food Bank strategies.
• Track and report program metrics to inform decision-making and demonstrate program impact.
• Work with Nutrition Coordinator to improve offerings and support client nutritional needs.

Team Leadership

• Provide day-to-day support and oversight to Client Choice Pantry Coordinators and volunteers, including managing schedules, approving timecards, and ensuring program consistency and coverage.
• Conduct regular meetings with team members to discuss goals, performance, and development opportunities, and facilitate ongoing training in program-specific policies, compliance, safety, and client-focused service.
• Serve as back-up support for team members, handling day-to-day tasks across any position within the pantry as needed to maintain seamless operations.

Volunteer Coordination

• Work with the Volunteer Engagement Team to identify volunteer needs, create and fill postings, and improve volunteer engagement and development to better support Pantry needs.
• Supervise training of volunteers for pantry shifts, including training in the Oasis Insight database for client assistance tracking and calendar program for scheduling appointments.

Inventory and Facility Management

• Ensure accurate tracking of pantry inventory, particularly for federal TEFAP products, through regular updates and reporting.
• Monitor and manage inventory levels, coordinating with warehouse and procurement teams to ensure continuous stock availability and alignment with client needs.
• Maintain an organized facility, overseeing the cleanliness and readiness of the pantry space and equipment.

Community Resources Coordination for Clients

• Build partnerships with community organizations to address client needs beyond food assistance.
• Facilitate connections between clients and relevant resources, tracking and assessing impact.
• Promote collaborative partnerships and cross-departmental communication with programs such as CalFresh, CSFP, Nutrition Coordinator and other Food Bank services to expand food access.

Compliance and Reporting

• Ensure compliance with USDA TEFAP regulations, preparing and submitting required monthly reports and maintaining accurate records.
• Notify management of any changes in policies or guidelines and update team members and partners to ensure program adherence.
• Conduct regular audits and spot checks to verify inventory and compliance standards, coordinating closely with internal teams to address any discrepancies.

Ideal Candidate
The ideal candidate is a dedicated, client-focused leader passionate about improving client experiences through data-driven program management and community resource building. They should be skilled at team leadership, volunteer coordination, and developing meaningful partnerships to address comprehensive client needs. Bilingual in Spanish/English and experienced in client service and program administration, they excel at fostering collaboration and strategic improvement in a client-centered setting.

Education, Training and Experience
A typical way of obtaining the necessary education, training, and experience for this position includes:

• Bachelor's degree in sociology, social work, public health, or a related field, or equivalent combination of training and experience.
• Minimum 3-5 years of experience in years of progressively responsible experience in nonprofit program administration.
• 1-2 years in a supervisory capacity is preferred.
• Experience in food distribution, customer service, compliance-driven roles, or similar programmatic settings preferred.
• Combination of education and experience can be considered.

Skills, Knowledge & Abilities
Knowledge of:

• Knowledge of food pantry or nonprofit program management, volunteer management, inventory practices, customer service principles, and client-centered outcomes ideal.
• Strong organizational, time management, and interpersonal communication skills.
• Microsoft Office Suite (Excel, Outlook, Word)
• Inventory software (e.g., Primarius) and Client data platform (e.g., Oasis)

Ability to:

• Strong analytical skills to drive data-based program expansion and strategic client-centered outcomes.
• Manage multiple priorities and adapt to frequent interruptions.
• Proven leadership abilities with experience in developing and managing a team, setting goals, and fostering professional growth.
• Collaborate with diverse groups, exercise sound judgment, and maintain a client-centered approach.
• Capacity to build strong cross-departmental relationships to support program efficiency and responsiveness.

Licenses, Certificates, Special Requirements

• Valid California Driver’s License with access to a personal vehicle for local travel within San Diego County.
• Food Handler’s Certificate (training provided upon hire)
• Bi-lingual in Spanish preferred.
• Forklift Certified (training provided upon hire)

Compensation
This is a full-time, non-exempt, hourly, benefited position.

• A market-level competitive salary is between $26.00 - $32.00 per hour based on experience and qualifications.
• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

Work Schedule

• Tuesday - Saturday 8:30 AM – 5:00 PM
• Occasional overtime, late nights, or weekend shifts are required, based on business needs.

How to Apply

• Interested and qualified candidates should apply below.
• Submissions missing a resume will not be considered for the position.
• Background check and drug test are required for the position before employment starts.