Senior Warehouse Manager (Vaughan)

Job Title: Senior Warehouse Manager

Locations: Concord, Ontario and Mississauga, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: $110,000 - $140,000

Existing Vacancy: Yes

Reports To: Executive Directors

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

Lead and oversee all warehouse operations across multiple locations to ensure efficiency, accuracy, and alignment with the company’s organizational goals and objectives to drive success and sustainable growth. This includes managing and mentoring teams, optimizing workflows, maintaining safety standards, ensuring operational excellence, and fostering team development. Serves as a key liaison between departments and the executive team to align operations with company goals and customer expectations.

Additionally, takes ownership for quoting and managing diverse warehouse opportunities, including those requiring compliance with GDP, ISO 9001 standards, food-grade storage, and dangerous goods (DG) handling. A bias for action, a champion of culture and continuous improvement to support both client satisfaction and operational success.

Duties & Responsibilities:

Leadership and Team Management

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.Live our company core values and support a well-organized, respectful, and service-focused work environment.Manage, coach, and mentor managers and team to promote skill development and improve performance.Foster a positive and collaborative team culture.Assess workforce needs and coordinate hiring efforts, including working with staffing agencies when required.Oversee team scheduling, assignments, and productivity goals, including after-hours customer support.Apply performance management practices, including conducting evaluations, providing feedback, and addressing disciplinary issues when necessary.

Operational Excellence

Oversee the teams responsible for managing our inventory, shipping, receiving, and distribution activities across all warehouses, ensuring their timely and accurate execution of tasks. Act as the escalation point between the operations, warehouse, and inventory teams to resolve complex issues. Manage and optimize racking configurations and equipment utilization for maximum efficiency and profitability.

Process Improvement and Reporting

Identify and implement process improvements to enhance efficiency and align with company growth strategies. Monitor and report warehouse performance through key performance indicators (KPIs). Collaborate with the executive team, and clients to improve or establish new procedures.

Safety and Compliance

Ensure compliance with health and safety standards and lead by example in promoting safe work practices. Conduct regular audits of warehouse operations to ensure adherence to company policies and legal regulations. Oversee equipment and facility maintenance schedules to ensure operational readiness.

Customer Focus

Cultivate team morale and a commitment to providing exceptional customer experiences by promoting a shared sense of accountability and enthusiasm for service excellence. Serve as a point of contact for escalations, working closely with clients to address concerns.

Training and Development

Oversee onboarding and training for new hires to ensure productivity meets company standards. Support the hiring, onboarding, and training of personnel, ensuring new team members are fully prepared to meet productivity and performance standards. Maintain training records and ensure all teams are adequately trained for their roles. Identify and support career advancement opportunities for team members.

Mindset & Personality:

Commitment to service excellence: Lead by example in upholding quality service, responsiveness, and long-term relationship building. Accountability: Hold self and others to high standards with consistency, professionalism, and fairness. Emotional Intelligence: Demonstrate empathy, self-awareness, and emotional control, especially in high-pressure situations. Composure: Remain calm and solution-oriented when navigating operational challenges or escalations. Trust-Building: Foster a culture of psychological safety, collaboration, and open communication. Resilience: Adapt quickly to change, maintain positivity, and lead others through uncertainty with confidence. Feedback Mindset: Welcome input, accept feedback and openness, and use it to drive personal and team improvement.

Professional & Educational Background:

5+ years of experience as a Warehouse Manager, with a proven track record of leadership and operational excellence. 5+ years of expertise in national transportation, ensuring seamless logistics and distribution processes. 10+ years in 3PL warehouse environments , demonstrating proficiency in third party logistics operations and technology.

Skills & Ability:

Skilled in managing high-volume distribution while maintaining meticulous attention to detail in inventory management. Skilled in accurately quoting a wide variety of warehousing opportunities, including: GDP-compliant storage. ISO 9001-compliant environments. Food-grade product handling. Dangerous Goods (DG) storage and management. Strong knowledge of e-commerce operations is required, with a focus on fulfillment and customer satisfaction. Advanced proficiency in logistics software and warehouse management systems leveraging technology to optimize operations and ensure seamless inventory control. Strong understanding of safety regulations and compliance standards in warehouse operations. Experienced in applying Lean and Six Sigma methodologies to drive process improvements and operational efficiency is an asset.

Effort & Working Conditions:

Warehouse EnvironmentMay include occasional weekend work, shift work, in a highly targeted fast paced environment.Travel within the GTA to multiple warehouse locations

Why Join Us?

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.

Compensation details: 110000-140000 Yearly Salary

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