Corporate Learning & Development Manager
- Assess organizational learning and development needs by partnering with Home Office and property leaders.
- Provide direction and leadership to create a consistent culture of training, coaching, and recognition across Pacifica Hotels.
- Develop and manage partnerships with external training organizations to enhance learning opportunities.
- Act as a resource for department leaders in aligning training goals with business objectives.
- Coordinate, plan, and facilitate operational training programs, workshops, and webinars that support Pacifica’s service standards and operational excellence.
- Create instructional design models, apply adult learning principles and modern learning technologies to enhance training impact.
- Coordinate and facilitate regional and hotel-based development sessions and help facilitate curriculum while supporting both line-level and leadership training needs.
- Partner and assist in developing safety, compliance, SOE’s and systems training as required.
- Strong skill set in Instructional design, organization, and project management
- Lead the creation and rollout of departmental training materials, processes, and recognition tools.
- Support the development and delivery of online training classes and digital learning modules.
- Build a strong network of qualified departmental trainers to facilitate daily learning at the property level, openings, acquisitions and on-property training support.
- Provide coaching and mentoring to leaders and trainers to enhance the effectiveness of their training delivery.
- Assess new employee onboarding to ensure a smooth and supportive transition into roles and departments.
- Establish methods to evaluate the effectiveness of training programs companywide, using feedback and performance metrics.
- Continuously review and improve training initiatives to meet evolving business needs.
- Proactively identify skills or knowledge gaps and develop tailored solutions to address them.
- Audit recognition, communication, and training tools to ensure alignment with Pacifica’s mission and ethos.
- Partner closely with People Services, Operations, and other Home office departments to support organizational development goals.
- Provide systems training as needed on operational software including LMS, UKG, SharePoint, and others.
- Play an active role in planning and facilitating Pacifica Hotels’ annual leadership workshops & events.
- Support the acquisition and integration of new hotel properties by developing and delivering onboarding training.
- Actively participate in companywide initiatives.
- Excellent facilitation, coaching, and presentation skills with the ability to engage and inspire diverse audiences.
- Strong knowledge of instructional design models and e-learning tools (Microsoft word, Excel, PowerPoint, Storyline, Articulate, Canva, video and photo editing software and Learning management platforms).
- Collaboration and relationship-building skills with the ability to influence leaders at all levels.
- Hospitality and operational experience preferred ( minimum of 4 years of hospitality experience)
- Demonstrated ability to assess organizational training needs and translate them into strategic learning programs.
- Experience designing blended learning programs (classroom, virtual, e-learning, and on-the-job).
- Strong project management and organizational skills with the ability to balance multiple priorities
- Proven experience in instructional design, with demonstrated ability to create engaging, learner-centered programs.
- Must be available to travel multiple times a quarter, travel times and dates may vary.
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