Customer Success Associate

XYZ is more than just a place to work. It’s an organization that values creativity, innovative thinking and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment. XYZ is proud to be an Equal Opportunity Employer, M/F/D/V.

JOB SCOPE:

The Customer Success Associate will provide day-to-day administrative support to XYZ RENT’s Property Management team. The Customer Success Associate in property management is responsible for actively managing relationships with tenants and building owners, ensuring their satisfaction with the property management services by proactively addressing concerns, providing timely support, and monitoring key performance indicators to maintain high retention rates and positive tenant experiences throughout their lease term.

MAJOR JOB DUTIES:

To perform this job successfully, an individual must be able to perform each major duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Analyze key metrics like tenant satisfaction, renewal rates, and vacancy rates.

· Identify areas for improvement and report findings to management.

· Work closely with the leasing, maintenance, and accounting teams to ensure seamless service delivery to tenants.

· Email marketing

· Update XYZ.RENT website, photos and blog

QUALIFICATIONS:

MINIMUM EDUCATION:

BA in Business Administration, Real Estate, or other related field and/or one (1) year of property management experience.

MINIMUM EXPERIENCE AND SKILLS:

• Excellent customer service skills

• Strong attention to detail

• Self-starter with a can-do attitude

• Excellent communication and interpersonal skills to build rapport with clients

• Strong customer service orientation with a focus on problem-solving and conflict resolution

• Ability to prioritize tasks and manage multiple client relationships effectively

• Familiarity with property management software and systems for tracking tenant data and service requests

• Detail-oriented with a strong work ethic and ability to meet deadlines

• Knowledge of local real estate laws and regulations related to tenant management

• Proficient in Microsoft Office Suite

• Working knowledge of AppFolio management software preferred

• Knowledge of City of Santa Monica rent control rules and regulations preferred

• Must have and maintain a valid California driver’s license and auto insurance at all times and have the availability of an insured vehicle to travel within the organization’s service area

Travel Requirements:

• Travel between local rental properties, as needed