Clerical Support

Job Description and Duties

Are you interested in being a member of a dynamic team, working to combat fraud and protect the People of California? Consider joining the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) at the California Department of Justice. DMFEA is in search of two Seasonal Clerks that exercise initiative and professionalism in the performance of a variety of clerical duties to the Sacramento Regional Offices and Administrative Branch of the division.

Under the close supervision of Staff Services Manager II, the Seasonal Clerks will provide front-desk coverage at the DMFEA Sacramento Regional Office(s), performing a variety of receptionist and administrative duties including, but not limited to, answering of multiline telephone calls and referring them as appropriate; greeting visitors and escorting them where appropriate; document management; meeting preparation; mail and courier support; and special projects.

You will find additional information about the job in the .

Working Conditions

This position is in-office only, offers free parking, and is close to shopping, restaurants, and the freeway.

Seasonal Clerks, Student Assistants, and Graduate Student Assistants:

Seasonal Clerks, Student Assistants, and Graduate Student Assistants are not allowed to work more than 1,500 hours in a rolling calendar year. The anticipated time worked will be a minimum of 24 hours per week. If selected, the employee will receive an hourly compensation based on the number of hours worked.

Special Requirements

• A fingerprint check will be required.
• Clearly indicate JC-499285 and the title of this position in the "Examination of Job Title(s) For Which You Are Applying" section located on the first page of your application.
  

* Priority consideration will be given to any person receiving state public assistance under the CalWORKS program. Applicants who receive state public assistance need to identify their status as a CalWORKS recipient in the comments area on the application. Applicants must submit a verification of their CalWORKS eligibility status, which may include the most recent Notice of Action showing TNF eligibility or a copy of their last aid check stub. If verification is not submitted with the application, the application will not be processed. (Applicants may obtain verification from the CalWORKS program).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Exceptional customer service and interpersonal skills; ability to develop and maintain positive working relationships with all levels of staff both within the department and with external stakeholders.
• Excellent communication, both verbal and written.
• Ability to work independently and with others in a team setting; ability to follow directions and provide accurate and dependable results.
• Reliable attendance including punctuality and reliability.
• Microsoft Office Suite skills
• Ability to consistently work a minimum of 24 hours per week.

Benefits

Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California -

Statement of Qualifications

All interested applicants must submit a completed SOQ with the application package: typed in Arial 12-point font; single-spaced with one-inch margins; titled “Statement of Qualifications” with your name, page number, and JC number on each page within the header; responses are numbered; and no longer than two pages. Application packages received without the SOQ requirements as stated above will be disqualified.

1. Describe your experience with providing exceptional clerical and administrative support.
2. Provide an example of a time when you offered great customer service in a difficult situation.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required. Applicants who do not submit an SOQ will not be considered for this position. The SOQ prompt is listed below. Please note that resumes, letters, transcripts, degrees, your state application, cover letters, and other materials will not take the place of the SOQ.