Customer Support Group Administrative Assistant (Hybrid)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

Have a passion for organization? Then we have something in common!

To help us keep our ducks in a row, Lakeshore’s CCP Services Group (CSG) could use the support of a full-time Administrative Assistant who thrives in a fast-paced environment! If you are an incredibly organized and outcome-oriented individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity! Lakeshore is a great place to work (if we do say so ourselves).

A day at Lakeshore looks like this:

• Reviewing and managing Customer Care Associate (CCA) timecards and payroll
• Running and analyzing various reports to support daily team operations
• Booking CCA travel, travel invoice retrieval and reconciliation
• Manage team accounts and expenses; monthly credit card reconciliation
• Assisting with onboarding tasks for new CCAs
• Vendor research, booking, and invoice reconciliation
• Creating and updating Salesforce records as needed
• Assisting with expense reports and invoice approvals
• Performing departmental analysis and reporting
• Supporting the team and management in daily activities and tasks
• Jumping into time-sensitive projects wherever and whenever needed
• Showing flexibility and a willingness to learn
• Treating internal and external customers like gold!

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• 1-2 years of experience in a professional office setting
• Top-notch written and verbal communication skills
• Ability to juggle multiple projects with superb accuracy (extra points if you can actually juggle!)
• Strong sense of urgency and a “can-do” attitude
• Strong administrative skills and attention to detail
• Ability to work under deadlines in a fast-paced environment
• Intermediate proficiency in Microsoft Excel; Knowledge of Salesforce.com is a plus
• Proven proficiency with Microsoft Word and Outlook
• Experience in customer support is preferred
• Quick learner and super strong desire to help others
• Egoless, collaborative approach to producing great work

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $16.10 - $20.91 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1