Senior Technology Operations Specialist

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

ABOUT THE ROLE

FOX is looking for a Senior Technology Operations Specialist team member to join our Enterprise Technology organization. This is an on-site role based at Tubi’s headquarters in San Francisco, embedded with the Tubi team and operating under the FOX Enterprise Technology umbrella.

In this role, you will serve as the face of technology support for Tubi, providing hands-on technical support while owning the day-to-day support operation. You will work tickets alongside the team, own the employee technology lifecycle from onboarding through offboarding, support AV needs, conference rooms, and internal events, and coordinate with vendors to ensure technology services, equipment, and support needs are delivered effectively.

You will also drive operational improvements that raise the bar for Tubi’s Technology support experience. You will partner with the business to identify opportunities, lead meetings with stakeholders and vendors, support contract management activities, improve processes and workflows behind the scenes, and help the team deliver support that is more efficient, scalable, consistent, and proactive.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Serve as the face of technology support operations for Tubi and the primary technical partner to the Senior Leadership Team, executive assistants, and senior stakeholders, providing white-glove support with a high degree of professionalism, discretion, and ownership

• Own the day-to-day support operation end-to-end, including managing the ticket backlog, inbound request volume, and workload distribution while maintaining SLA adherence and flagging risks before they become issues

• Serve as the senior technical resource for Tubi locations in San Francisco, New York, and Canada, leading IT initiatives across sites, supporting local staff, and traveling as needed to represent the team at major company events and office openings

• Drive continuous process improvement across team workflows, SOPs, and knowledge management standards, leveraging AI tools to eliminate inefficiencies and improve documentation

• Partner with the business to identify opportunities that make support more efficient, scalable, and proactive

• Own on-site hardware inventory and asset lifecycle management, including the integrity, auditing, and tracking of San Francisco headquarters’ physical inventory to ensure optimal stock levels for business continuity

• Lead IT initiatives and serve as the primary cross-functional partner to HR, Workplace, Networking, and the business overall, keeping support operations and larger projects moving without gaps

• Work tickets alongside the team as an active contributor, resolving hardware, software, identity and access management, and connectivity issues

• Serve as a technical escalation point for complex problems and backend troubleshooting while setting the standard for quality, speed, and documentation

• Manage the joiner-mover-leaver lifecycle from start to finish, including account provisioning, device configuration and deployment, system access, and day-one onboarding to ensure every employee is productive from day one

• Plan, set up, and execute AV and conferencing support for all-hands meetings, town halls, webinars, and executive events, both on-site and remote, ensuring a seamless experience every time

WHAT YOU WILL NEED

• 5+ years of experience in a corporate desktop support or IT support environment, with demonstrated ownership of technical operations and support workflows

• Strong joiner-mover-leaver lifecycle experience, including advanced account provisioning, zero-touch device deployment, and scaling automated onboarding workflows

• Deep admin expertise across the full platform stack, including Okta, Google Workspace Admin, Office 365 Admin, Zoom Admin, Jamf Pro, and Microsoft Intune

• Demonstrated experience managing physical IT asset lifecycles, hardware inventory tracking, and auditing frameworks within a corporate headquarters environment

• AV and conferencing support experience at event scale, including planning and executing all-hands meetings, town halls, webinars, and executive events using Zoom Rooms, Neat conferencing hardware, or similar systems

• Proven experience supporting C-level and senior executive stakeholders, with strong executive presence, discretion, and communication skills

• ITIL v4 Foundations, with practical understanding of SLA management, incident management, change management, and problem management

• Sharp operational instincts, with a proactive mindset focused on using technology, including AI productivity and automation tools, to eliminate workflow inefficiencies, drive consistency, and elevate documentation standards

• Ability to lift and transport equipment, including computers, peripherals, and monitors

• Regular, on-site attendance at the workplace 5 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.

• Flexibility to travel domestically as needed to represent the team

NICE TO HAVE, BUT NOT A DEALBREAKER

• Experience at a media, entertainment, or high-growth technology company, with comfort working in a fast-moving environment and supporting a highly technical user base

• Hands-on experience with AI productivity tools applied to IT operations, including workflow automation, documentation generation, or service improvement

• Networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and ZTNA, with confidence diagnosing and escalating connectivity issues in a corporate environment

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