Recruitment Analyst (Sourcing)

Description and Requirements

TELUS International is seeking a dynamic and community-focused Local Recruiter to serve as our talent connector and brand ambassador in the field. This role combines grassroots community engagement with digital recruitment strategies to build diverse talent pipelines for innovative projects supporting some of the world's most disruptive brands.

As the face of TELUS International in your local market, you'll leverage your networking expertise and crowd hiring experience to identify, engage, and onboard exceptional talent through face-to-face interactions, strategic partnerships, and creative sourcing campaigns. The ideal candidate brings native or near-native US English fluency, proven recruitment experience, and a passion for building relationships that connect people with meaningful opportunities while representing our globally recognized brand with professionalism and enthusiasm.

Main Responsibilities:

• Actively recruit "on the field" through direct community engagement and face-to-face interactions for open projects, and recruit remotely when needed to supplement field efforts
• Participate in local community events, career fairs, and networking opportunities to promote TELUS International projects while distributing flyers and promotional materials to build awareness
• Serve as a visible and enthusiastic TELUS International brand ambassador in the local community
• Resource qualified project participants through diverse channels and community networks, providing comprehensive support throughout the onboarding process
• Develop and execute successful field sourcing strategies including newspaper advertising, establishment partnerships, and community outreach
• Create and implement effective social media recruitment campaigns across Facebook, LinkedIn, Twitter, Instagram, and other platforms
• Design, publish, and manage recruitment advertisements and sourcing materials while maintaining a permanent and engaging social media presence to attract ongoing talent
• Establish, build, and grow extensive networks of resourcing channels, partners, and associates including community services, schools, local government agencies, businesses, NGOs, employment agencies, media outlets, internet sites, and digital platforms
• Cultivate strategic relationships to expand recruitment reach and visibility, developing creative partnerships that provide sustainable talent pipelines for current and future projects
• Represent and promote the TELUS International brand with professionalism, integrity, and enthusiasm
• Collaborate regularly with Sourcing Manager, Sourcing Team Leader, and team members, providing consistent reporting on recruitment activities, metrics, and outcomes
• Share insights, best practices, and innovative approaches to enhance team effectiveness

Requirements:

• 1-3 years of professional experience in recruitment, sourcing, or human resources with domain expertise in crowd hiring and high-volume recruitment
• Established local network and community connections (previous experience in real estate, sales, or brokerage is a plus)
• Availability to travel locally within the city for field recruitment activities and flexibility to attend community events, career fairs, and networking opportunities
• Reliable internet connection and telephone access for remote work and communication
• Native or near-native US English fluency with excellent written and oral communication skills
• Outstanding customer service attitude and relationship-building capabilities with ability to engage diverse audiences
• Outgoing, friendly personality with positive attitude toward people from all backgrounds and cultures
• Highly organized, self-driven, and able to work independently with minimal supervision
• Can do attitude with creative, outside-the-box thinking and problem-solving approach
• Strong ability to thrive in multicultural, global work environments
• Comfortable working in highly secure and confidential environments with discretion and professionalism
• Proficiency in spreadsheets, word processing applications, and email clients
• Comfortable creating and managing content across social media platforms (Facebook, LinkedIn, Twitter, Instagram)
• Ability to design, publish, and manage recruitment advertisements and digital materials with strong technical aptitude for learning new systems, tools, and platforms
• Professional ability to represent and promote the TELUS International brand with enthusiasm and integrity in all interactions

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

Additional Job Description

TELUS Digital is seeking a dynamic and community-focused Sourcing Analyst to serve as our talent connector and brand ambassador in the field. This role combines grassroots community engagement with digital recruitment strategies to build diverse talent pipelines for innovative projects supporting some of the world's most disruptive brands.

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.