Community Outreach Representative

About Perfected
With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a Community Outreach Representative to join our Pasadena, CA office in support of the LA Fire Justice campaign. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you!

About the Role
The Community Outreach Representative supports the company’s client acquisition efforts. They are responsible for building awareness of the various mass tort campaigns within targeted communities across the nation. This role is critical to building public trust in the work that the company does on behalf of those who have been harmed, and contributing to the conversion of leads into clients. The role is responsible for helping the community understand their rights and helping individuals and families sign-up with our legal team for representation.

This is a temporary position, anticipated duration is approximately 7 months.

What You'll Do

• Research and attend various community engagements to share our message, integrate into the community to build trust, and gain interest of individuals who may have been harmed.
• Schedule appointments in the office and out in the community to get clients signed up with representation.
• Follow up with potential clients that have questions and help address their concerns, with the goal of signing up as a client.
• Answer current client questions in-person, by phone, and email.
• Support and attend micro-town hall and other in-office events, overall care and organization of the office.
• Support and attend large town halls and logistics.
• Responsible for data entry and working within the company's databases.
• Collect current clients' documentation and information as necessary to support their case and submit documentation as required.
• Work within a team to ensure goals are met and receive information and instruction from managers or directors as needed.
• Perform other duties as required/assigned. This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that may be required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

What You Bring

• High school diploma or equivalent.
• 2-4 years’ experience in client relations, customer service, sales, or account representative roles with an excellent track record of success.
• Bilingual in Spanish or Mandarin is considered a preferred qualification for this role.
• Proficient in Google Workspace applications.
• Exceptional communication skills including verbal, written, and follow-up.
• Strong ability to actively listen to understand, not respond.
• Ability to speak confidently, comfortably, and in a concise manner with individuals and in front of an audience.
• Able to act with integrity, professionalism, and confidentiality.
• Compassion and understanding for people in crisis.

Skills and Abilities

• Strong organizational and time management skills.
• Able to complete workflows as outlined by the manager.
• Excellent customer-facing skills.
• Ability to work within a team environment.
• Flexibility and willingness to learn.
• Ability to work in a fast-paced and sometimes stressful service environment.
• Willingness to work some weekends and travel for extended periods of time as necessary.

Physical Requirements

• Frequent need for oral, written and auditory communication.
• Prolonged periods working on a computer.
• Occasional need to lift at least 20 pounds.
• Ability to sit and stand for long periods of time.
• Frequent repetitive hand and wrist motions.
• Ability to work on a fast paced and sometimes stressful services environment.
• Occasional need for travel.

Benefits at a Glance

• Time Off: PTO (15 days, earned on an accrual basis; increases at 3rd and 5th anniversary), sick leave (10 days, earned on an accrual basis), paid holidays (14) and floating holidays (2 days).
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs.
• Protection & Security: Short- and long-term disability and basic life insurance.
• Future Planning: 401(k) retirement plan with a 5% company match.
• Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources.

Pay Range: $35.98 - $38.04 per hour

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time.

Strategic Campaign Sourcing LLC is an equal opportunity employer.

If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone.